What is Aspect Software Communications?
Aspect can help your telecommunications company succeed in the Relationship Revolution. We provide the tools and expertise you need to reach out to your customers and facilitate their outreach to you, whenever they choose to do so. Keep your customers connected through our technology and know-how.
Company Details
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Get AssistanceAspect Software Communications Ratings
Real user data aggregated to summarize the product performance and customer experience.
93 Likeliness to Recommend
77 Plan to Renew
69 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aspect Software Communications?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Catalog Management
Capacity Management
Analytics and Reporting
Data Quality
Electronic Data Interchange
Order Management
Network Management
Workflow Management
Inventory Management
Service Management
Configuration Management
Vendor Capability Ratings
Vendor Support
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Aspect Software Communications Reviews
Gregorio T.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Great Product and excellent features!
Likeliness to Recommend
What differentiates Aspect Software Communications from other similar products?
Its more complete than most of software products
What is your favorite aspect of this product?
Reports are awsome.
What do you dislike most about this product?
I do not have any dislike.
What recommendations would you give to someone considering this product?
Get full training and start using one of the best software.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Gustavo A.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2022
A great basic software, but efficient
Likeliness to Recommend
What differentiates Aspect Software Communications from other similar products?
In Aspect we need to write down what happened in each of the situations and each call we made. This hurt a little in productivity but nothing that can't be solved with some basic time management strategies.
What is your favorite aspect of this product?
The UI and UX design
What do you dislike most about this product?
As I said before, the fact of needing to tabulate what happened in each of the calls we made.
What recommendations would you give to someone considering this product?
I don't have any criticism, it's a great software and I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing