Telecommunication Service Fulfillment

Telecommunication service fulfillment software provides solutions such as catalog and inventory management, electronic data interchange, and order management within the telecommunications industry.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Telecommunication Service Fulfillment Products

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Oracle

Oracle Communications Service Fulfillment

Oracle Communications Rapid Service Design and Order Delivery Solution delivers a product-based service fulfillment solution that lets service providers design, launch, and deliver any type of service for any network domain on a single, convergent, scalable platform.

7.0

Composite Score

6.8

CX Score

+59

Emotional Footprint

77%

Likeliness to Recommend

9

Reviews

Nokia Networks

CEM on Demand

CEM on Demand provides an online portal that allows you to manage your customer's experience. With CEM on Demand, you can access and share information across your entire organization from operations to marketing to customer care, improving cross-organizational efficiency.

--

Composite Score

9.4

CX Score

+88

Emotional Footprint

44%

Likeliness to Recommend

1

Reviews

Clarity International

Clarity Fulfillment Suite

The Clarity Fulfillment Suite provides the foundation for operations to deliver high-quality service for any product and to any channel. It enables the provisioning and management of multi-technology offerings, to meet the demands of triple and multi-play bundling.

--

Composite Score

8.3

CX Score

+90

Emotional Footprint

50%

Likeliness to Recommend

2

Reviews

Amdocs

Amdocs Operations Support System (OSS)

Amdocs OSS streamlines and automates common operational processes, bringing benefits for CAPEX and OPEX, increased customer satisfaction and faster rollout.

--

Composite Score

5.2

CX Score

+54

Emotional Footprint

0%

Likeliness to Recommend

1

Reviews

Hewlett-Packard Enterprise

HP OSS Fulfillment Suite

The HP OSS Fulfillment Suite focuses on lower Total Cost of Ownership (TCO), faster time to market, and better customer experience during subscriber onboarding, as well as innovation including readiness to manage hybrid virtualized and non-virtualized environments.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Huawei Technologies

Huawei O&M Product Series

Huawei continuously accumulate the best practice of user experience, the best on-line to offline orchestration model, the most efficient resource management practices to help CPSs optimize operation, improve efficiency, and reduce costs, thereby enhancing market competitiveness.

--

Composite Score

3.6

CX Score

+8

Emotional Footprint

81%

Likeliness to Recommend

3

Reviews

Netcracker

NetCracker Service Fulfillment

NetCracker’s comprehensive, modular, end-to-end product portfolio is built on a single, cloud-ready platform and leverages virtualization and advanced analytics capabilities. Our product suite leads the communications industry in standardization and innovation.

--

Composite Score

5.3

CX Score

+6

Emotional Footprint

78%

Likeliness to Recommend

2

Reviews

Ericsson

Ericsson Service Fulfillment

At Ericsson we understand where you’re coming from. We work with telecom operators around the world, helping find new opportunities to grow and create value. In our portfolio for telecom operators, we have the know-how, the skills and the solutions you need to tackle the challenges of today and tomorrow.

--

Composite Score

--

CX Score

+83

Emotional Footprint

94%

Likeliness to Recommend

2

Reviews

IBM

IBM Service Fulfillment

IBM creates solutions for more instrumented, interconnected, and intelligent systems, allowing you to launch smarter services, drive smarter operations, and build smarter networks.

--

Composite Score

6.4

CX Score

+50

Emotional Footprint

78%

Likeliness to Recommend

1

Reviews

Comarch

Comarch Service Fulfilment

Comarch SLA Monitoring allows telecom operators to define and monitor services and related SLAs (Service Level Agreements), increasing customer satisfaction and minimizing losses resulting from SLA complaints.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Genesys

Genesys Telecommunications

Today's leaders deliver innovative products and services and differentiated customer experience to stand apart from the competition. Only Genesys allows you to cost-effectively and efficiently deliver consistent service across all interaction channels to deliver the reliable and robust customer experience your customers expect.

--

Composite Score

6.2

CX Score

+62

Emotional Footprint

83%

Likeliness to Recommend

2

Reviews

Aspect Software

Aspect Software Communications

Aspect can help your telecommunications company succeed in the Relationship Revolution. We provide the tools and expertise you need to reach out to your customers and facilitate their outreach to you, whenever they choose to do so. Keep your customers connected through our technology and know-how.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews