Aspect Software Communications Logo
Aspect Software Communications Logo
Alvaria

Aspect Software Communications

7.2 / 10
Category
Aspect Software Communications
7.2 / 10

What is Aspect Software Communications?

Aspect can help your telecommunications company succeed in the Relationship Revolution. We provide the tools and expertise you need to reach out to your customers and facilitate their outreach to you, whenever they choose to do so. Keep your customers connected through our technology and know-how.

Company Details


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Aspect Software Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.

93 Likeliness to Recommend

77 Plan to Renew

69 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aspect Software Communications?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 77

Catalog Management

83

Capacity Management

81

Analytics and Reporting

81

Data Quality

80

Electronic Data Interchange

75

Order Management

75

Network Management

75

Workflow Management

75

Inventory Management

75

Service Management

75

Configuration Management

71

Vendor Capability Ratings

Average 72

Availability and Quality of Training

100

Breadth of Features

100

Business Value Created

100

Ease of Customization

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Usability and Intuitiveness

100

Vendor Support

100

Ease of Data Integration

80

Aspect Software Communications Reviews

dylan t.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great service!

Likeliness to Recommend

8 / 10

What differentiates Aspect Software Communications from other similar products?

Not applicable

What is your favorite aspect of this product?

User friendly!

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Great product to have for large orgs!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mariami s.

  • Role: Consultant
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

This software is really easy to use

Likeliness to Recommend

10 / 10

What differentiates Aspect Software Communications from other similar products?

It is easy to use and saves a lot of time

What is your favorite aspect of this product?

Easy design and productivity

What do you dislike most about this product?

i believe nothing, everything is good

What recommendations would you give to someone considering this product?

You should try it, it is worth it

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Johanna S.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent Dialer

Likeliness to Recommend

10 / 10

What differentiates Aspect Software Communications from other similar products?

none for now, this dialer is very complete overall

What is your favorite aspect of this product?

easy to use, fast, stable, friendly etc

What do you dislike most about this product?

this dialer has everything for a call center, i dont have any dislike for this moment

What recommendations would you give to someone considering this product?

i recommend it to any contact center or company that use dialer as a software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing