What is Aspect Software Communications?
Aspect can help your telecommunications company succeed in the Relationship Revolution. We provide the tools and expertise you need to reach out to your customers and facilitate their outreach to you, whenever they choose to do so. Keep your customers connected through our technology and know-how.
Company Details
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Get AssistanceAspect Software Communications Ratings
Real user data aggregated to summarize the product performance and customer experience.
93 Likeliness to Recommend
77 Plan to Renew
69 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aspect Software Communications?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Catalog Management
Capacity Management
Analytics and Reporting
Data Quality
Electronic Data Interchange
Order Management
Network Management
Workflow Management
Inventory Management
Service Management
Configuration Management
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Customization
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Aspect Software Communications Reviews
dylan t.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
Great service!
Likeliness to Recommend
What differentiates Aspect Software Communications from other similar products?
Not applicable
What is your favorite aspect of this product?
User friendly!
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
Great product to have for large orgs!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mariami s.
- Role: Consultant
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
This software is really easy to use
Likeliness to Recommend
What differentiates Aspect Software Communications from other similar products?
It is easy to use and saves a lot of time
What is your favorite aspect of this product?
Easy design and productivity
What do you dislike most about this product?
i believe nothing, everything is good
What recommendations would you give to someone considering this product?
You should try it, it is worth it
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Johanna S.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Excellent Dialer
Likeliness to Recommend
What differentiates Aspect Software Communications from other similar products?
none for now, this dialer is very complete overall
What is your favorite aspect of this product?
easy to use, fast, stable, friendly etc
What do you dislike most about this product?
this dialer has everything for a call center, i dont have any dislike for this moment
What recommendations would you give to someone considering this product?
i recommend it to any contact center or company that use dialer as a software
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing