What is Aptean CRM?
From sales and customer service to marketing automation, marketing management and mobile, Aptean CRM (previously OnContact CRM) delivers a complete solution with unparalleled power and functionality. Our interface is intuitive and adapts to you with incredible flexibility. That means you can focus more time on growing your business, and less time learning our software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aptean CRM?
Pros
- Helps Innovate
- Acts with Integrity
- Appreciates Incumbent Status
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Marketing Management
Analytics and Reporting
Collaboration
Lead Management
Customer Service Management
Sales Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Ease of Data Integration
Vendor Support
Aptean CRM Reviews
Lagata-Ogla M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Manage customer relation with ease.
Likeliness to Recommend
What differentiates Aptean CRM from other similar products?
OnContact features a nice design and meets the wants of modern contact centers. This can be backed up by a talented technical team that’s continuously available to produce support. A unified client experience that may be delivered to completely different scales and business models. It includes OnContact Flows, an intuitive drag and drop tool to style IVR. The technical support for the tool, I think, might be better. I have been able to adapt this tool to the business of my clients, taking the necessities made by the call center area, that attend to customer requests through OnContact.
What is your favorite aspect of this product?
OnContact CRM is a multimedia system call center solution, IP-based, giving an entire and integrated communications management for voice, video, email, instant electronic messaging, and social networks (Facebook and Twitter). Its design – 100 percent SIP standard – meets the requirement for a contact center more flexible, scalable, and profitable. Fully developed by Collab, this multimedia suite permits the existence of many contact centers connected during a distributed model.
What do you dislike most about this product?
The end-user applications had some problems with audio devices compatibility. After you purchase headsets usually vendors never heard of Collab etc. Integration with external applications like Skype, Microsft is nonexistent.
What recommendations would you give to someone considering this product?
I would advocate OnContact to any company needing to transform contact centers into customer engagement centers. I work with the system each day. We had rare system issues that were ne’er root caused by OnContact itself.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Inspires Innovation
Garry M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2021
Outstanding Solution for Emotional Connection
Likeliness to Recommend
What differentiates Aptean CRM from other similar products?
OnContact CRM brings a complete emotional support and connection among people in the company. Further, OnContact CRM establishes a comprehensive guide regarding the suitable marketing tactics.
What is your favorite aspect of this product?
OnContact CRM is intellectually sound, with the best insight controlling option in a business. Further, OnContact CRM takes the progressive line that deals with marketing tools and relationship support for companies.
What do you dislike most about this product?
OnContact CRM is less digital, where it would have established methods that are significant in making communications effective. Further, OnContact CRM would establish virtual coordination and emergency controls.
What recommendations would you give to someone considering this product?
OnContact CRM is the option that supports emotional coordination and connection in a company. More so, OnContact CRM levels up the marketing line that companies require and the steps to get to the top in a ladder.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy