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Aptean CRM Logo
Aptean

Aptean CRM

7.5 /10
Category
Aptean CRM
7.5 /10

What is Aptean CRM?

From sales and customer service to marketing automation, marketing management and mobile, Aptean CRM (previously OnContact CRM) delivers a complete solution with unparalleled power and functionality. Our interface is intuitive and adapts to you with incredible flexibility. That means you can focus more time on growing your business, and less time learning our software.

Company Details


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Aptean CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aptean CRM.

84 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aptean CRM?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Acts with Integrity
  • Appreciates Incumbent Status
  • Enables Productivity

Feature Ratings

Average 85

Marketing Management

90

Analytics and Reporting

90

Collaboration

89

Lead Management

87

Customer Service Management

87

Sales Management

86

Account and Contact Management

84

Activity and Workflow Management

84

Quote Contract and Proposal

81

Telephony and Call Center Management

78

Mobile

76

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

90

Quality of Features

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of IT Administration

83

Breadth of Features

82

Availability and Quality of Training

80

Ease of Customization

78

Ease of Implementation

77

Ease of Data Integration

76

Vendor Support

76

Aptean CRM Reviews

Juliette M.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Affordable and excellent customer service

Likeliness to Recommend

10 /10

What differentiates Aptean CRM from other similar products?

Phone-based and email support available, as well as an impressive online knowledge center.

What is your favorite aspect of this product?

Huge number of integrations available, which makes it a really robust tool for marketing as well as sales. Feature-rich, with powerful, AI-driven reporting functionality.

What do you dislike most about this product?

Not the easiest to get to grips with quickly. Very small businesses should opt for an easier product.

What recommendations would you give to someone considering this product?

Provides extensive customisation features and its comparatively less expensive than other platforms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stella Y.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic CRM platform

Likeliness to Recommend

10 /10

What differentiates Aptean CRM from other similar products?

Makes it easy for sales teams to track their leads from start to finish with its streamlined pipeline organization system. You can add new leads manually or import them from other platforms.

What is your favorite aspect of this product?

With Aptean CRM analytics dashboard feature, we can easily monitor key performance indicators (KPIs) such as the number of calls made by each salesperson or the total number of conversions per month—all in real-time.

What do you dislike most about this product?

Allow us to build out the exact features we need to get the most out of the platform and provide advanced deal and contact visibility settings to fully control what’s visible to our team and staff at a glance.

What recommendations would you give to someone considering this product?

They’re adept at meeting the needs of businesses of every size, and enterprise-level companies will find their offerings scale perfectly. They’ll even help you migrate to their platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bruno C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Mid-Market Oriented CRM software

Likeliness to Recommend

7 /10

What differentiates Aptean CRM from other similar products?

OnContact offers the high customization in screen formatting, buttons, toolbar and many more according to the individual interest and business rule. This platform can be accessed through all mobile devices and browser sizes. Automated Mapping shows the location of those prospects that are close or near the zone of the salesperson location. The email automation and scheduling with the help of calendar is also a feature that makes it impressive platform.

What is your favorite aspect of this product?

Helps the enterprises in exploring different opportunities in the market to help in designing and managing new product development. The customer services sector can keep full track of all incoming calls and outgoing calls, to later help the sales/marketing department in reaching to the prospects with a good pricing and to gather the full information of the customer.

What do you dislike most about this product?

It is not user friendly. This platform requires a lot of clicks to make any change in data. The high number of customization features is also a drawback, because it misses up the settings. The mobile version of this platform lacks many functionalities that are present in its web-interface that makes the system so limited to their users.

What recommendations would you give to someone considering this product?

OnContact is specially designed for the middle market companies, it is a jack of all platform but the small businesses can get a full advantage through it as its integration with the different tools lets this platform to be used as a single source of multiple data collection.

Pros

  • Caring
  • Trustworthy
  • Unique Features
  • Efficient Service