What is Amazon Lex?
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
93 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Lex?
Pros
- Reliable
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Other Integrations
Intent Extraction
Natural Language Processing
Workflow Processing
Artificial Intelligence Engine
Personalized Service
Learning and Adaptability
Leads Generation
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Amazon Lex Reviews
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Does the job, definitely a contender
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Acts with Integrity
Cons
- Commodity Features
- Wastes Time
- Under Delivered
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Lacking in having the chat box match keywords
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Security Protects
- Fair