What is Amazon Lex?
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAmazon Lex Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Amazon Lex.
83 Likeliness to Recommend
93 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Lex?
Pros
- Reliable
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Other Integrations
Intent Extraction
Natural Language Processing
Workflow Processing
Artificial Intelligence Engine
Personalized Service
Learning and Adaptability
Leads Generation
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Amazon Lex Reviews
Janakiram G.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
It's simple to use and very effective
Likeliness to Recommend
What differentiates Amazon Lex from other similar products?
It is very useful in text to speech in our project. We are using Amazon connect so it make big difference
What is your favorite aspect of this product?
Simplicity
What do you dislike most about this product?
Nothing. I'm good
What recommendations would you give to someone considering this product?
It is simple to use and highly efficient
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
Achal V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Great Alternative to IBM Watson
Likeliness to Recommend
What differentiates Amazon Lex from other similar products?
IBM Watson, MS Bot Framework, RASA
What is your favorite aspect of this product?
With limited input, you can get maximum output for it.
What do you dislike most about this product?
Integration is easy but we need to use other AWS services, But with IBM Watson provides one-click deployment and integration with various platforms and services
What recommendations would you give to someone considering this product?
Go for AWS LEX, it's far better than the alternatives. IBM Watson doesn't provide the level of support AWS gives and is easy to deploy as AWS is the most commonly used cloud platform. Compared with RASA and MS Bot Framework, those can be tedious and takes time to develop and deploy
Pros
- Reliable
- Enables Productivity
- Effective Service
- Performance Enhancing