Aloware Customer Reviews 2024

Aloware

6.5 /10

What is Aloware?

Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Company Details

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Aloware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aloware.

80 Likeliness to Recommend

86 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aloware?

18% Negative

0% Neutral

82% Positive

Pros

Trustworthy
Efficient Service
Client Friendly Policies
Fair

Feature Ratings

Average 70

Application Integration

Communication Archive

Scheduled Messaging

Text Messaging

Marketing Analytics

Social Media Marketing Management

Mobile Payments

Loyalty Promotions Management

Opt-in

Surveys Feedback

Mobile Marketing Management

Vendor Capability Ratings

Average 75

Ease of IT Administration

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Aloware Reviews

Chandler O.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Highly Effective despite some short comings

Likeliness to Recommend

7 /10

What differentiates Aloware from other similar products?

Aloware focuses on volume of out reach. It's power dialer, local dial and integration with HubSpot is what sold me on the tool.

What is your favorite aspect of this product?

Local Dial increases our connection rate.

What do you dislike most about this product?

There are two big pain points. One is the UI which can feel illogical at times. The other is training. There isn't an easy to use system to train on all the different features.

What recommendations would you give to someone considering this product?

They're easy to work with so giving it a try can't hurt.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Moriah H.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

I really, really wish I could respond to texts!

Likeliness to Recommend

8 /10

What differentiates Aloware from other similar products?

I like that I can see how I compare to my colleagues.

What is your favorite aspect of this product?

That I can be part of multiple call groups/queues. e.g. Client Success AND General Purpose queues.

What do you dislike most about this product?

That I can respond to the text that Aloware sends my phone. It sends me a notification text when I receive a text, but I have to open the app to respond. I wish I could just respond to the text that Aloware sends to me and have it get routed back to the client.

What recommendations would you give to someone considering this product?

I really do like Aloware overall. It's better than Five9 and jive by far, but there are still some areas that need improvement for people in my kind of role where I'm talking to clients on the daily and a lot of communication is through text.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Robert E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Very easy to use. Love the texting option.

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

The texting feature helps reach out to more folks.

What is your favorite aspect of this product?

Power Dialing

What do you dislike most about this product?

I would love texting saved templates

What recommendations would you give to someone considering this product?

Hit the ground running. The power dial takes the confusion out of a lot of mistakes

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aloware

What is Aloware?

Company Details

Need Assistance?

Aloware Ratings

80 Likeliness to Recommend

86 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Aloware?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Opt-in Provides an opt-in option for potential subscribers.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Aloware Reviews

Chandler O.

Highly Effective despite some short comings

Likeliness to Recommend

Pros

Moriah H.

I really, really wish I could respond to texts!

Likeliness to Recommend

Pros

Robert E.

Very easy to use. Love the texting option.

Likeliness to Recommend

Pros

Feature Ratings

Application Integration

Communication Archive

Scheduled Messaging

Text Messaging

Marketing Analytics

Social Media Marketing Management

Mobile Payments

Loyalty Promotions Management

Opt-in

Surveys Feedback

Mobile Marketing Management

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness