What is Aloware?
Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
86 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aloware?
Pros
- Trustworthy
- Efficient Service
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Application Integration
Communication Archive
Scheduled Messaging
Text Messaging
Marketing Analytics
Social Media Marketing Management
Mobile Payments
Loyalty Promotions Management
Opt-in
Surveys Feedback
Mobile Marketing Management
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Aloware Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
I hated Aloware. This software is why I got fired.
Likeliness to Recommend
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Hayato H.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Extremely easy to use
Likeliness to Recommend
What differentiates Aloware from other similar products?
The customer support is amazing.
What is your favorite aspect of this product?
I love how I can send texts to clients and call them without using my own phone.
What do you dislike most about this product?
The mobile app can get some updating, but I use it mainly on Desktop anyway.
What recommendations would you give to someone considering this product?
I'd recommend it to anyone looking for a great powerdialer.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Morgan D.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Product first, sales second!
Likeliness to Recommend
What differentiates Aloware from other similar products?
It seems to me that every aspect of this software is designed with the end-user in mind. Phone systems can be overwhelming, but the UI layout and constant description of features make it easy to follow and implement. Their CEO is an engineer, and he is in the trenches every day figuring out how to improve the product. Yes, we pay them for this service, but at no point has our relationship ever felt transactional: they are very generous with their time and attention, and in many ways, they feel like an extension of our own company - we even have a Slack channel in place for easy communication. All around a great experience!
What is your favorite aspect of this product?
I never have to think about it! Onboarding of new employees is super easy, billing is super easy, features are intuitive and easy to follow. We can transfers calls across the entire company to all departments - they have web apps, desktop apps, and phone apps for every OS we use. We only really use their basic feature set, and there are a ton of advanced features we've never even looked at. And at any point I need help I have an account manager and a slack channel for quick responses. It's a white-glove treatment in an otherwise faceless tech world, and I'm a fan!
What do you dislike most about this product?
The UI and color scheme can be a little loud and hard to read. Their team is aware of this and actively working on a reskin.
What recommendations would you give to someone considering this product?
These guys are every bit as capable as the big players in the space, and I guarantee they will treat you better. It's only a matter of time before this company is the gold standard in their space.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing