Aloware Customer Reviews 2024

Aloware

7.7 /10

What is Aloware?

Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Company Details

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Aloware Ratings

Real user data aggregated to summarize the product performance and customer experience.

95 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aloware?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 82

Knowledge Management

Call Recording

Contact Center Compliance Management

Skills Based Routing

Contact Center Analytics

Call Scripting and Call Flow Management

Workforce Management

Multi Channel Queue Management

Multi Channel Intake Integration

Ticket Management

Screen Prompts

Vendor Capability Ratings

Average 90

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Aloware Reviews

Tyrone G.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Very easy to use and clean interface, works nicely

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

Web based but reliable and the aspect of performance was a real deal for me.

What is your favorite aspect of this product?

The interface is clean, straightforward and works nicely. Love the way button were arrange and menus placement.

What do you dislike most about this product?

Not dislike but would be nice to have dark skin.

What recommendations would you give to someone considering this product?

Go for it.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Randal G.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

We love aloware it’s a game changer!

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

Customer service is Jonny on the spot to fix or implement needs as we come across them.

What is your favorite aspect of this product?

Customer support is out of this world

What do you dislike most about this product?

Love it all

What recommendations would you give to someone considering this product?

Buy it yesterday it will pay for itself today and tomorrow

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Robert E.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

I love the ease of use.

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

I loved the ability to create lists of prospects to call.

What is your favorite aspect of this product?

The texting functionality is my favorite aspect.

What do you dislike most about this product?

At times the power dialer needs to be refreshed

What recommendations would you give to someone considering this product?

There are times where the UX needs to be fixed.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Aloware

What is Aloware?

Company Details

Need Assistance?

Aloware Ratings

95 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Aloware?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledge Management The solution provides end-to-end knowledge management capabilities (dedicated agent-facing knowledge bases or wikis).

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Contact Center Compliance Management The solution provides an audit trail of all contact centre activities for compliance purposes.

Skills Based Routing The solution provides the ability to automatically route tickets or cases to the appropriate agent based on stored skills assessments.

Contact Center Analytics The solution provides strong reporting and analytics capabilities on key contact centre metrics (i.e. call handle times, average time to resolution etc.).

Call Scripting and Call Flow Management The solution provides service agents with recommended scripts or call sequence activities across the lifecycle of a service interaction.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Multi Channel Queue Management The solution provides a structured queue system for sequencing service requests from multiple channels.

Multi Channel Intake Integration The solution provides the ability to ingest service inquiries from multiple channels (e-mail, telephony, instant messaging, social media, web channels).

Ticket Management The solution provides a structured framework for ticket creation, routing, disposition and closure.

Screen Prompts The solution provides proactive recommendations or screen-pops with contextual customer information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Aloware Reviews

Tyrone G.

Very easy to use and clean interface, works nicely

Likeliness to Recommend

Pros

Randal G.

We love aloware it’s a game changer!

Likeliness to Recommend

Pros

Robert E.

I love the ease of use.

Likeliness to Recommend

Pros

Feature Ratings

Knowledge Management

Call Recording

Contact Center Compliance Management

Skills Based Routing

Contact Center Analytics

Call Scripting and Call Flow Management

Workforce Management

Multi Channel Queue Management

Multi Channel Intake Integration

Ticket Management

Screen Prompts

Vendor Capability Ratings

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Vendor Support

Business Value Created

Quality of Features

Breadth of Features