Hyland Software

Alfresco Platform

7.9 /10

What is Alfresco Platform?

The Alfresco platform delivers comprehensive cloud-native content services. Take a look at some of the key features that make it such a powerful addition to any organization.

Company Details

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Alfresco Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alfresco Platform.

79 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alfresco Platform?

0% Negative

24% Neutral

76% Positive

Pros

Reliable
Efficient Service
Enables Productivity
Helps Innovate

Feature Ratings

Average 78

Analytics and Reporting

Process Management

Business Rules Management

Knowledge and Document Management

Process Monitoring and Optimization

Collaboration

Deployment

BPM Workflow and Approvals

Form and Report Building

Mobile

Process Modelling and Design

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Ease of IT Administration

Vendor Support

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Alfresco Platform Screenshots

Alfresco Platform Reviews

Fabio M.

Role: Operations
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, a hard deploy to apply...

Likeliness to Recommend

8 /10

What differentiates Alfresco Platform from other similar products?

The way that the solutions must grow....

What is your favorite aspect of this product?

It is a soft solution that incrasses and refinorces

What do you dislike most about this product?

It is a hard deploy

What recommendations would you give to someone considering this product?

Let´s create a way to take it more easily

Pros

Appreciates Incumbent Status
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Fair
Less Effective Service
Wastes Time

Role: Consultant
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Awesome platform with great potential.

Likeliness to Recommend

9 /10

Pros

Acts with Integrity
Client's Interest First
Helps Innovate
Reliable

Willy H.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

The platform provide some unique features

Likeliness to Recommend

8 /10

What differentiates Alfresco Platform from other similar products?

Alfresco Enterprise Content Management is being used by the digital teams of our organization. The software is specific to doing certain marketing functions for client-facing platforms, hence it is not used outside of specific departments. It is also used for content management across our site that can be changed and managed in real time.

What is your favorite aspect of this product?

Document storage with metadata Document versioning Document workflow Check-on and Check-out Rest API for integrations Easy customization Fine-grain-level role and permission Vibrant community support

What do you dislike most about this product?

User interface is not intituve Customization of user interface Dependency on partner solution for common use cases like content capturing and imaging (e.g., OCR).

What recommendations would you give to someone considering this product?

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.

Pros

Performance Enhancing
Client's Interest First
Generous Negotitation
Over Delivered

Alfresco Platform

What is Alfresco Platform?

Company Details

Need Assistance?

Alfresco Platform Ratings

79 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Alfresco Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Alfresco Platform Screenshots

Workspace

Control Center

Alfresco Platform Reviews

Fabio M.

Easy to use, a hard deploy to apply...

Likeliness to Recommend

Pros

Cons

Awesome platform with great potential.

Likeliness to Recommend

Pros

Willy H.

The platform provide some unique features

Likeliness to Recommend

Pros

Feature Ratings

Analytics and Reporting

Process Management

Business Rules Management

Knowledge and Document Management

Process Monitoring and Optimization

Collaboration

Deployment

BPM Workflow and Approvals

Form and Report Building

Mobile

Process Modelling and Design

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Ease of IT Administration

Vendor Support

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement