Alchemer LLC

Alchemer

7.8 /10

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details

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Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

5% Negative

11% Neutral

84% Positive

Pros

Respectful
Performance Enhancing
Acts with Integrity
Enables Productivity

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

APIs and Integration

Branching and Logic

Multi-Media Support

Templates & Question Library

Role and User Management

Mobile Support

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Voice of the Customer

Score 7.2

View Alchemer in this category (opens in a new tab)

Alchemer Reviews

Dr. Lisa M. G.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great product for community surveys

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

Ease of creating surveys, presentation of data

What is your favorite aspect of this product?

Data analysis feature

What do you dislike most about this product?

Would love price to come down a bit

What recommendations would you give to someone considering this product?

Find videos on YouTube

Pros

Reliable
Enables Productivity
Effective Service
Saves Time

Cons

Under Delivered

Rebecca K.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

User friendly with an innovative look and feel

Likeliness to Recommend

9 /10

What differentiates Alchemer from other similar products?

The amount of capabilities

What is your favorite aspect of this product?

The look and feel, as well as its capabilities and functionality since my use was a lot more intense than others' uses for it.

What do you dislike most about this product?

Some of the logic didn't exist for really complex logic we had to implement. Just a very niche industry I was in, so most users don't have to worry about that.

What recommendations would you give to someone considering this product?

Take the time to discover its capabilities.

Pros

Enables Productivity
Unique Features
Helps Innovate
Reliable

Jon E.

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Alchemer is infinitely useful & flexible.

Likeliness to Recommend

10 /10

What differentiates Alchemer from other similar products?

Alchemer's combination of features, quality of features, and support are a winning combination. I have not found another another provider with an abundance of these three characteristics within this vertical. It has proven to be one of most most used and most enjoyed SaaS solutions. We have used Alchemer for internal applicaitons as well as end client programs and have never been disappointed.

What is your favorite aspect of this product?

The flexibility and capability has allowed us to provide solutions where other platforms fall short of the mark.

What do you dislike most about this product?

I would like to see increased stability on the hosting side. Issues do not come up often and when they do they are addressed in a timely fashion. That said, I feel like this is one of the sole areas in which improvement is always welcome.

What recommendations would you give to someone considering this product?

As with any product, you really do need hands on practical exposure to truly vet if it is a good fit with room to grow with you needs. Having a solid process in place for multiuser scenarios is imperative to achieve efficiency as well as to extract maximum value.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Alchemer

What is Alchemer?

Company Details

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Awards & Recognition

Alchemer Ratings

90 Likeliness to Recommend

1 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Alchemer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Voice of the Customer

Alchemer Reviews

Dr. Lisa M. G.

Great product for community surveys

Likeliness to Recommend

Pros

Cons

Rebecca K.

User friendly with an innovative look and feel

Likeliness to Recommend

Pros

Jon E.

Alchemer is infinitely useful & flexible.

Likeliness to Recommend

Pros

Most Popular Alchemer Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

APIs and Integration

Branching and Logic

Multi-Media Support

Templates & Question Library

Role and User Management

Mobile Support

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training