What is Alchemer?
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Alchemer?
Pros
- Respectful
- Performance Enhancing
- Acts with Integrity
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
APIs and Integration
Branching and Logic
Multi-Media Support
Templates & Question Library
Role and User Management
Mobile Support
Multi-Channel Distribution
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Alchemer Reviews
Sophie S.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted May 2021
Easy to use, easy to customize!
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer has a solution for pretty much any type of problem you could have. I've never gone into a situation I was unsure about and come out with something Alchemer couldn't provide.
What is your favorite aspect of this product?
how easy it is to create, distribute, and track results!
What do you dislike most about this product?
It looks a little old on the backend at times. I wish the design was a little cleaner
What recommendations would you give to someone considering this product?
Do it, it is worth the money!
Pros
- Saves Time
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Steffani A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
Great reporting and data visualizations
Likeliness to Recommend
What differentiates Alchemer from other similar products?
The platform is really easy to use and I can create projects very quickly. I like the main dashboard that shows my work and other work taking place and it's easy to create templates or stored questions. The ability to create survey logic is also pretty straightforward.
What is your favorite aspect of this product?
I like the simplicity of the report output and being able to switch different displays of data either by count vs. percentage or bar graph vs. pie chart etc. This greatly cuts down on time I must spend putting together analysis for sharing with my team and making decisions on the data.
What do you dislike most about this product?
Sometimes I wish the downloaded PPTs would be slightly better formatted. The open ends for instance often overflow on a slide and I have to cut / paste to clean up the data before sharing.
What recommendations would you give to someone considering this product?
Experiment and try new things. It's a helpful platform and can do a lot so dig in!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Monika R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Robust and easy to use
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer offers many types of questions, and advanced logic, piping and filtering options. You can integrate your surveys with other tools, such as Tableau, Salesforce, Mail Chimp, you name it. Thanks to that customer feedback can be a part of bigger processes. Building a survey is quite intuitive, and if you have problems, there is a rich documentation and help section to solve it. If that doesn't help, you can always contact their customer service, and the help comes fast and efficient.
What is your favorite aspect of this product?
Questions that people can answer with video recording, this is something quite unique.
What do you dislike most about this product?
Sometimes questions logic is a bit hard to set up.
What recommendations would you give to someone considering this product?
If you're looking for something good, but can't afford Qualtrics, that's your choice.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
