Agile CRM Customer Reviews 2024

Agile CRM

7.5 /10

What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

Company Details

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Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

82 Likeliness to Recommend

92 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

8% Negative

8% Neutral

84% Positive

Pros

Reliable
Performance Enhancing
Helps Innovate
Continually Improving Product

Feature Ratings

Average 84

Customer Service Management

Collaboration

Marketing Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Mobile

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Also Featured in...

Customer Relationship Management - Midmarket

Score 7.7

View Agile CRM in this category (opens in a new tab)

Agile CRM Reviews

Role: Operations
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Agile CRM is the best CRM.

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Joel O.

Role: Consultant
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Like The Name Suggests, Agile Is Ruged And Robust.

Likeliness to Recommend

10 /10

What differentiates Agile CRM from other similar products?

The world-class security it offers sensitive data.

What is your favorite aspect of this product?

The ease of access from anywhere is remarkable.

What do you dislike most about this product?

The learning curve is a bit steep and demanding.

What recommendations would you give to someone considering this product?

It is worth every dollar spent

Pros

Reliable
Enables Productivity
Client Friendly Policies
Includes Product Enhancements

Mandy C.

Role: Finance
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Outstanding platform for engaging customers

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Agile CRM offers cloud based services that accelerates performance in customer engagement journey which is not common in most CRM products.

What is your favorite aspect of this product?

Our sales and marketing infrastructure has grown very fast since we deployed Agile CRM. It was easy to integrate it with our applications and streamline workflows. It automates sales and effectively collects insights from customers so that we can study their behavior and act on decision making.

What do you dislike most about this product?

It has done a good job since I started interacting with it. Our insurance company has attracted many customers due to productive interactions.

What recommendations would you give to someone considering this product?

Agile CRM has contributed highly in enhancing our company meets international standards and has improved service delivery. We have won many potential customers through thorough engagement and automated marketing.

Pros

Performance Enhancing
Inspires Innovation
Caring
Saves Time

Agile CRM

What is Agile CRM?

Company Details

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Awards & Recognition

Agile CRM Ratings

82 Likeliness to Recommend

92 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Agile CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Customer Relationship Management - Midmarket

Agile CRM Reviews

Agile CRM is the best CRM.

Likeliness to Recommend

Pros

Joel O.

Like The Name Suggests, Agile Is Ruged And Robust.

Likeliness to Recommend

Pros

Mandy C.

Outstanding platform for engaging customers

Likeliness to Recommend

Pros

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1
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Feature Ratings

Customer Service Management

Collaboration

Marketing Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Mobile

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support