What is Agile CRM?
Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
92 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Agile CRM?
Pros
- Reliable
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Management
Collaboration
Marketing Management
Quote Contract and Proposal
Lead Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Mobile
Activity and Workflow Management
Account and Contact Management
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Business Value Created
Availability and Quality of Training
Vendor Support
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Agile CRM Reviews
Naman S.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2024
Sales and Marketing automation in affordable way !
Likeliness to Recommend
What differentiates Agile CRM from other similar products?
One of the leading and most talked about Cloud based CRM for organizations to automate and streamlined their business leads and brings structuring in data management start to end. Managing multiple clients and customers through a single window is easily possible and workable with Agile. It is easily deployed in any business environment and accustom its working flow as per client requirement immediately without much hustle. It is affordable and comes in various pricing modules for better fitment. Its deployment in google and Amazon cloud is amazing
What is your favorite aspect of this product?
The operational efficiency is measurable and comes around 95% with high accuracy. Now, we have more generation of sales and marketing leads with better conversion till end unlike earlier times. Our revenue is enhanced by almost 23% with increased visibility and better control on data. Managing different and complex projects and portfolios is seamless with Agile owing to customizable features and functionalities in built into the CRM. It is easily integrated with any other device and server without any trouble.
What do you dislike most about this product?
Its been almost 3 years now and we have not faced any major bug in the functioning of Agile CRM. Sometimes, the server undergoes repair and maintenance on weekends and work flow gets affected a bit but otherwise the performance efficacy of the software is excellent and worth using. We are actively collaborating with their leadership team to improve upon the exiting builds and make it more customizable
What recommendations would you give to someone considering this product?
I would highly recommend all CRM users to go and test the automation and project management features and compare the software with other market alternatives on all points. Go for its trial version and go for final buy basis the fitment of the same in your business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rome M.
- Role: Finance
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Easy to use, still getting acquainted
Likeliness to Recommend
What differentiates Agile CRM from other similar products?
its helpful tools for smarter selling to clients
What is your favorite aspect of this product?
Marketing features for clients. Agile CRM allows more features for a lower price
What do you dislike most about this product?
there are specific dislikes about the product at this time. Planning on doing another review in 3 months.
What recommendations would you give to someone considering this product?
I would recommend individuals thinking to integrate Agile CRM into their workflow to try it out.
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Acts with Integrity
Maurice H.
- Role: Consultant
- Industry: Entertainment
- Involvement: End User of Application
Submitted Mar 2023
There are better competitors to choose from...
Likeliness to Recommend
What differentiates Agile CRM from other similar products?
At first, the features seemed better quality then competitors. However, after finding out many basic things were included in (higher) paid tiers, I moved away from it.
What is your favorite aspect of this product?
Nothing much. For being the "leading software" in the CRM market, it lacks some good features. Also, customer support and contracts are not user-friendly.
What do you dislike most about this product?
After signing up and finding it wasn't a good fit for my business, there was no clear way of cancelling the contract. Trough customer service, with shady, upsell-dominated advice, I had to make it very, very clear that I wanted to cancel the contract. Even then, they did not want to do that, and just keep me in the loop for a free month, after which the contract would continue. It took too many angry mails from my end to end the contract.
What recommendations would you give to someone considering this product?
There is better CRM software to be found online. Some are even free, with the same features!
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Appreciates Incumbent Status
Cons
- Less Friendly Negotiation
- Less Efficient Service
- Less Effective Service
