Agile CRM Customer Reviews 2024

Agile CRM

7.6 /10

What is Agile CRM?

Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.

Company Details

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Awards & Recognition

Agile CRM won the following awards in the Customer Relationship Management - Midmarket category

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2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

Agile CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agile CRM.

84 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agile CRM?

5% Negative

6% Neutral

89% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 85

Customer Service Management

Marketing Management

Mobile

Analytics and Reporting

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Collaboration

Sales Management

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Average 85

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Customization

Also Featured in...

Customer Relationship Management - Small Business

Score 7.4

View Agile CRM in this category (opens in a new tab)

Agile CRM Reviews

Rome M.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, still getting acquainted

Likeliness to Recommend

7 /10

What differentiates Agile CRM from other similar products?

its helpful tools for smarter selling to clients

What is your favorite aspect of this product?

Marketing features for clients. Agile CRM allows more features for a lower price

What do you dislike most about this product?

there are specific dislikes about the product at this time. Planning on doing another review in 3 months.

What recommendations would you give to someone considering this product?

I would recommend individuals thinking to integrate Agile CRM into their workflow to try it out.

Pros

Trustworthy
Respectful
Client Friendly Policies
Acts with Integrity

Maurice H.

Role: Consultant
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

There are better competitors to choose from...

Likeliness to Recommend

2 /10

What differentiates Agile CRM from other similar products?

At first, the features seemed better quality then competitors. However, after finding out many basic things were included in (higher) paid tiers, I moved away from it.

What is your favorite aspect of this product?

Nothing much. For being the "leading software" in the CRM market, it lacks some good features. Also, customer support and contracts are not user-friendly.

What do you dislike most about this product?

After signing up and finding it wasn't a good fit for my business, there was no clear way of cancelling the contract. Trough customer service, with shady, upsell-dominated advice, I had to make it very, very clear that I wanted to cancel the contract. Even then, they did not want to do that, and just keep me in the loop for a free month, after which the contract would continue. It took too many angry mails from my end to end the contract.

What recommendations would you give to someone considering this product?

There is better CRM software to be found online. Some are even free, with the same features!

Pros

Helps Innovate
Continually Improving Product
Includes Product Enhancements
Appreciates Incumbent Status

Cons

Less Friendly Negotiation
Less Efficient Service
Less Effective Service

Atul K.

Role: Consultant
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Agile CRM from other similar products?

Ease to use

What is your favorite aspect of this product?

Customization of the product.

What do you dislike most about this product?

Complexity of the product.

What recommendations would you give to someone considering this product?

Great product to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Agile CRM

What is Agile CRM?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Agile CRM Ratings

84 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Agile CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Customer Relationship Management - Small Business

Agile CRM Reviews

Rome M.

Easy to use, still getting acquainted

Likeliness to Recommend

Pros

Maurice H.

There are better competitors to choose from...

Likeliness to Recommend

Pros

Cons

Atul K.

Fantastic product!

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Customer Service Management

Marketing Management

Mobile

Analytics and Reporting

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Collaboration

Sales Management

Activity and Workflow Management

Account and Contact Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of Customization