ADP Workforce Now

What differentiates ADP Workforce Now from other similar products?

ADP Workforce Now is built specifically for mid-sized businesses looking for all-in-one solutions. There are other tools which work mainly on payroll and charge higher subscriptions for additional functionalities, ADP provides payroll, HR, time tracking, talent management in a single platform. The platform is very flexible and we can add modules based on our requirements as the business evolve.

What is your favorite aspect of this product?

I was involved in the deployment phase of ADP during the most complex phases like employee data migration and payroll configuration. I felt like it has flexible customizations and streamlines the workflows. It automates time tracking which is a great thing for compliance. The self serve functionalities is an added advantage, it enables the end users to access their payslips, raise a PTO request, and update the personal information.

What do you dislike most about this product?

The interface could have been more interactive and user friendly. Although there are a lot of customizations, at times to make any changes, admin level access is required. Only a professional can work on this application and there is no much learning documents or videos available to understand the application better. Customer service only picks up the request after multiple attempts which should be improved.

What recommendations would you give to someone considering this product?

If the organization is mid level, this is a perfect HR solution. First add the basic functionalities of payroll and then slowly move to additional features that ways you can have a try on how the application works and if it fits you well, you can move to higher levels.

What differentiates ADP Workforce Now from other similar products?

ADP's legacy in payroll is unmatched as they've been doing this for over 75 years. Based on my experience its deep-rooted expertise in payroll and tax compliance backed by an immense data pool is the biggest differentiator. They handle tax filings across countless jurisdictions, automate complex calculations and stay ahead of ever-changing regulations in a way that very few competitors can match. An all-in-one platform for mid-to-large businesses, gives us a unique edge in simplifying very complex HR functions and ensuring regulatory adherence.

What is your favorite aspect of this product?

It's definitely their payroll and tax filing accuracy. It might sound a bit dry but for any business getting payroll right is non-negotiable. ADP has consistently delivered on this front, handling complex tax regulations and filings with an impressive level of precision. It's not just a payroll processor or simply a time-tracking tool rather it's an HR platform that really pulls everything under one roof. The peace of mind knowing your employees will be paid correctly and your business will stay compliant is an invaluable experience to have. I genuinely appreciate how it centralizes so many critical HR functions together.

What do you dislike most about this product?

I dislike its sheer complexity and the rather steep learning curve. You're presented with so many options and menus that it can be genuinely overwhelming, especially for new users or HR teams that aren't particularly tech-savvy. It's not always intuitive and I've found myself digging through help articles or waiting on hold for support more often than I'd like just to figure out a feature that should in my opinion be more straightforward. It just feels like a bottleneck and it can turn a minor hiccup into a major headache.

What recommendations would you give to someone considering this product?

I'm consistently impressed by its robust capabilities. Its payroll processing and tax filing are very reliable and let's be honest it's a huge weight off any HR professional's shoulders. I'd also highly recommend it for its solid HR suite, having everything from time and attendance to benefits and talent management under one roof really smoothens operations. The employee self-service portal is really great as it not only helps employees to handle their own updates and requests but freeing up the HR team for more strategic tasks. It's a very scalable solution that can grow with your business, In a word it's a top-notch solution.