Adobe Systems

Adobe Commerce

8.2 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

71 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative

9% Neutral

87% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 76

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Content Localization

Predictive Recommendations

Vendor Capability Ratings

Average 75

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

B2B eCommerce

Score 8.2

View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Janine T.

Role: Operations
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Easy to use

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

It's widely available use

What is your favorite aspect of this product?

It's easy for pretty much everybody to use.

What do you dislike most about this product?

It can be slow to load and function.

What recommendations would you give to someone considering this product?

Make sure your IT professional is familiar with it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Would prefer my review not be public.

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Enables Productivity
Saves Time
Respectful

Cons

Less Transparent

Role: Sales Marketing
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Apr 2020

easy to use and navigate

Likeliness to Recommend

8 /10

Pros

Acts with Integrity
Client's Interest First
Security Protects
Helps Innovate

Cons

Less Efficient Service
Charges for Enhancements
Leverages Incumbent Status

Adobe Commerce

What is Adobe Commerce?

Company Details

Need Assistance?

Adobe Commerce Ratings

81 Likeliness to Recommend

1 Since last award

94 Plan to Renew

71 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Janine T.

Easy to use

Likeliness to Recommend

Pros

Would prefer my review not be public.

Likeliness to Recommend

Pros

Cons

easy to use and navigate

Likeliness to Recommend

Pros

Cons

Most Popular Adobe Commerce Comparisons

Shopify Plus

Shopify

WooCommerce

Square eCommerce

BigCommerce

Salesforce B2C Commerce Cloud

1
Since last award

1
Since last award

Feature Ratings

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Microsite Management

Retargeting Capabilities

Content Localization

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization