What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

Company Details

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Awards & Recognition

ActiveCampaign won the following awards in the Marketing Automation - B2C category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

3% Negative
3% Neutral
94% Positive

Pros

  • Transparent
  • Acts with Integrity
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 86

Email Marketing Automation

89

Marketing Master Data Management

88

Customer Journey Modelling

88

Marketing Project Management

87

Multivariant Testing

87

Marketing Analytics

86

Marketing Asset Management

86

Mobile Marketing Management

86

Social Media Marketing Management

84

SMS Marketing

82

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

86

Availability and Quality of Training

85

Breadth of Features

85

Ease of IT Administration

85

Ease of Data Integration

85

Quality of Features

84

Ease of Customization

84

Vendor Support

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

ActiveCampaign Reviews

Anthony U.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

"Love ActiveCampaign power!"

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

I’ve explored ActiveCampaign and found it stands out due to its powerful automation tools. It offers a visual workflow builder that’s easy to use, letting me create complex campaigns without hassle. The CRM integration is seamless, helping me manage leads and sales in one place. Predictive sending AI optimizes email timing for better engagement. Compared to others, it’s more affordable for small businesses. The platform’s flexibility suits my needs perfectly. It also supports SMS and social media ads, which many competitors lack. The learning curve is manageable. Overall, it’s a robust all in one solution

What is your favorite aspect of this product?

The segmentation tools are another highlight. They let me target specific audiences with precision. I can track user behavior easily. It’s customizable. I also appreciate the CRM for organizing contacts. The interface can feel clunky at times. But the robust analytics help me refine strategies. Customer support is responsive. Overall, it’s a reliable tool for my marketing needs.

What do you dislike most about this product?

Another issue I have is with the automation setup. It’s powerful, no doubt, but creating complex workflows takes too much time. The reporting tools could be better too. I want clearer insights without digging through data. On the plus side, the email deliverability is strong. But those glitches in the mobile app? Frustrating. I need a tool that’s easy on the go. Overall, it’s good but could be more user-friendly.

What recommendations would you give to someone considering this product?

If you're thinking about using ActiveCampaign, I’d say go for it especially if email is a big part of how you reach your audience. It’s not just about sending emails; it helps you send the right ones. I like how it learns from what people do. You don’t have to guess. You can build automations that actually feel personal. That saves time and makes campaigns work better. I’ve used other tools, but they often feel clunky. ActiveCampaign keeps it clean and flexible. You grow into it, not out of it.

Pros

  • Efficient Service
  • Caring
  • Acts with Integrity
  • Helps Innovate

Harry G.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Powerful Automation Tool.

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign leverages AI in offering predictive sending, with AI determining when and to whom messages must be delivered based on past behavior of such subscribers. ActiveCampaign's predictive content feature, in contrast, leverages AI-facilitated machine learning to dynamically select relevant messages for each recipient, generating increased conversions and activity. All such AI-facilitated capabilities make ActiveCampaign stand out in sending personalised and targeted marketing campaigns.

What is your favorite aspect of this product?

With a native integration base of over 870, including Shopify and WooCommerce, two of the most utilized e-commerce platforms, ActiveCampaign integrates flawlessly with a variety of tools and services. With its rich integration universe, ActiveCampaign empowers its users to develop an integrated marketing technology stack, connecting and syncing information between numerous platforms and tools, and automating workflows between them. What comes out of it is a cleaner, less clunky marketing function that can utilize information drawn from numerous sources to make a larger impact.

What do you dislike most about this product?

Due to its rich feature and high automation capabilities, ActiveCampaign can be challenging for new marketers and marketers with little background in marketing automation. Complexity in some capabilities, particularly in its automation builder, can make its high learning curve require a lot of time to become an expert in it. This can become a barrier for small groups and companies with no full-time marketing capabilities, potentially limiting them in utilizing its full capabilities effectively.

What recommendations would you give to someone considering this product?

ActiveCampaign is loaded with tools, such as webinars, video guides, and a deep knowledge base, that can introduce you to its capabilities and best practice use cases. Get one specific individual in your organization to become an expert in ActiveCampaign and then have them impart that expertise to your fellow workers. That training investment will pay off in the long run, and you will have full access to use its powerful capabilities and gain a better marketing ROI.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Martin C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

ActiveCampaign review

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

Its predictive actions are the MVP here. Imagine crafting workflows that adapt to user behavior, like sending personalized offers based on a visitor’s on-site activity or search intent

What is your favorite aspect of this product?

I can dynamically adjust email content based on whether a lead is just browsing, comparing products, or ready to buy

What do you dislike most about this product?

There’s a bit of a learning curve if you want to dive into the advanced automations—totally worth it, but not the smoothest ride for beginners.

What recommendations would you give to someone considering this product?

If you’re more casual about email marketing or overwhelmed by too many features, you might want to dip your toes in with simpler tools before making the leap.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

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