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Accelo Logo
Accelo

Accelo

Composite Score
8.1 /10
CX Score
8.3 /10
Accelo
8.1 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Security & Identity Management

87

Resource & Capacity Management

85

Time Tracking

84

Delivery & Financial reporting

84

Expense Management

84

Billing & Invoicing

83

Project and Engagement management

82

Auditability & Change History

73

Mobile Access

71

Vendor Capability Ratings

Average 82

Business Value Created

88

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Ease of IT Administration

78

Accelo Reviews

Bradley S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Poor support, inability to implement new features

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

They merged project management and ticketing into one platform and had a straight forward timer that helped us accurately report on time spent per ticket and per project. Certainly not unique but the timer was a nice feature several players in this space lack and I find value in

What is your favorite aspect of this product?

The time keeping and ability to create different customers to get a feel for how much time was being spent on each client was a nice feature

What do you dislike most about this product?

The user interface looked dated. It lacked a client facing portal, the reporting was not user friendly and in what did work was not very useful to get a sense of SLAs and such on the ticketing side. It lacked the ability to have automated responses or automate workflows. Features that the community requested seemed to eternally be “on the roadmap” but they never seemed to deliver. Ultimately we left their platform for a vendor who executed on and delivered the features we valued listed above.

What recommendations would you give to someone considering this product?

Get clear in writing what your expectations are. Our turn up process wasn’t the best and they never checked in with us other than to renew. This could be a much better product. I would also make sure to check if you have existing ticketing data that they have the ability to easily import it.

Pros

  • Transparent
  • Reliable
  • Enables Productivity
  • Security Protects

Cons

  • Slower Product Innovation
  • Less Respectful
  • Less Caring

Julio R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use, set up and administer.

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Is by far the most easy to use and set up and administer.

What is your favorite aspect of this product?

Again, this solution is by far the most easy to use, set up and administer.

What do you dislike most about this product?

The system feels laggy sometimes for some reason and the missing & symbol is very strange as well.

What recommendations would you give to someone considering this product?

If you have a small company in needs of a product that get all done very easy, you can't go wrong with this.

Pros

  • Reliable
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Jame H.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great Customization and Integration with M365

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

I've been a practice leader at some of the largest management consulting firms in the world, and this PSA is hands-down the most customizable to the needs of YOUR firm/practice... and on top of that, it's integration with Microsoft 365 is brilliant. Now your users don't have to be CRM wizards to ensure that all the right client communiques are recorded properly.

What is your favorite aspect of this product?

Microsoft 365 integration and customization.

What do you dislike most about this product?

Lack of multi-currency support; limited report/document customization (though it's better than most);

What recommendations would you give to someone considering this product?

If you're a small- to mid-sized firm, operating in ONE country (or at least with ONE currency), then Accelo is the clear leader.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

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