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Accelo Logo
Accelo

Accelo

Composite Score
8.1 /10
CX Score
8.3 /10
Accelo
8.1 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Security & Identity Management

87

Resource & Capacity Management

85

Time Tracking

84

Delivery & Financial reporting

84

Expense Management

84

Billing & Invoicing

83

Project and Engagement management

82

Auditability & Change History

73

Mobile Access

71

Vendor Capability Ratings

Average 82

Business Value Created

88

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Ease of IT Administration

78

Accelo Reviews

Khloe F. J.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Optimize and automate your repeatable processes.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo is a digital marketing department, thanks to the fact that its features, channelized only in CRM, are absolutely powerful in all aspects involved and can do great work on both sides of the department within the platform. It is implemented in. It is available. Accelo allows you to solve unknown problems with inconsistent questions. For the stable service of the organization, the billing data of each customer registered in the system is managed by this software by compatibility with other platforms with similar functions, emphasizes that it helps to consolidate the input of adjacent information.

What is your favorite aspect of this product?

One of the things I appreciate best about Accelo is its inexpensive initial installation costs and the packaging of different features in the application, which allow us to get higher performance. Accelo is an excellent tool for monitoring client contacts, and it has excellent connection with other platforms to enable effective work, due to the capabilities of the other systems with which this software is compatible.

What do you dislike most about this product?

The procedures involved in each phase of the software's functioning might be confusing, since activities appear to take longer than they should, which can be annoying when you need a speedy result. Due to its extensive sources of different functionalities, Accelo requires a long learning curve to learn how to use this platform properly, which, on the negative side, requires advanced knowledge about the qualities that this software offers for novice users, newcomers to these systematic installations.

What recommendations would you give to someone considering this product?

Accelo is ideally suited to automatically updating customer profiles so that it is easy to observe when the last time an interaction was held, or in terms of comparing information delivered by multiple modes of distribution, one of these emails that are efficient for capabilities of this program. If you are seeking for a program that has significant CRM capabilities, Accelo is unquestionably the finest answer for your needs, as it will cover your large-scale sales targets to ensure a better process in your job.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2022

Good for agencies, but pricy

Likeliness to Recommend

6 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Caring

Cons

  • Vendor Friendly Policies
  • Less Generous
  • Less Efficient Service

Sophia C S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent for organizing and simplifying teamwork

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

The team has confidence that they are focusing on the correct areas thanks to the integrated picture of our main business activities. OOB and bespoke connections with important systems aided in improving internal company efficiency and establishing a foundation for continual development. We utilized Excel before Accelo to keep track of information such as forthcoming event dates, registration deadlines, and presentation submission deadlines. We can manage all of these operations much more efficiently with Accelo.

What is your favorite aspect of this product?

I enjoy how the task management is simple to use and easy to know what the next step is to keep the project operating well. The design is excellent and simple to use, the task manager is excellent, and it can be combined with Outlook, Accelo offers a comprehensive platform for project management, sales, service and CRM operations, it helps our teams to collaborate with a unified perspective of our clients, allowing them to focus on providing smarter, better business results, the Accelo team routinely delivers on their roadmap commitments.

What do you dislike most about this product?

Many critical functionalities are missing from their mobile apps, we can see that they are often updated, but there is still a long way to go before we can utilize it on a daily basis. Due to the limited reporting, a bespoke reporting platform was developed, Accelo is still working on RMM connections and managed services that are typical in our business.

What recommendations would you give to someone considering this product?

Accelo excels in integrating all components of a CRM and keeping the team on track, Accelo support crew is simple to reach and always has the answers you're looking for. Instead of utilizing the mobile app, utilize your mobile browser to view the more functional online version.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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