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Accelo Logo
Accelo

Accelo

Composite Score
8.1 /10
CX Score
8.3 /10
Accelo
8.1 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Security & Identity Management

87

Resource & Capacity Management

85

Time Tracking

84

Delivery & Financial reporting

84

Expense Management

84

Billing & Invoicing

83

Project and Engagement management

82

Auditability & Change History

73

Mobile Access

71

Vendor Capability Ratings

Average 82

Business Value Created

88

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Ease of IT Administration

78

Accelo Reviews

Cameron H.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Great comprehensive solution for growing business

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Forecast combines the strengths of a decent project management platform with the practical realities of managing commercial relationships for a professional services firm. We moved from a separate project management platform, time tracking platform, resource management platform, and invoicing platform into Forecast. We particularly like the way resources and projects are planned and managed. We have not found a similar comprehensive solution at this price point. Many of the other comprehensive solutions we considered were also built on an older tech stack and suffered from technical debt.

What is your favorite aspect of this product?

We really appreciate how rapidly the product is evolving, and how much care the product team is taking when listening to our feedback. We are a relatively new customer and we have already seen product updates that reflect our input.

What do you dislike most about this product?

We integrate this solution with Quickbooks for invoicing, and we do find there are some opportunities to improve this part of the solution.

What recommendations would you give to someone considering this product?

If you are a professional services organization that has a variety of project engagement models or contracting models with clients, I highly suggest you take a look at Forecast. This has been a very big upgrade in our technology stack and has helped us improve our business processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jose A.

  • Role: Finance
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Good software it help us with the invoicing

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

Integration

What is your favorite aspect of this product?

Being able to see each project

What do you dislike most about this product?

Price and seats

What recommendations would you give to someone considering this product?

Maybe give seats a little cheaper

Pros

  • Saves Time
  • Security Protects
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Generous

Alex H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Hard to onboard users.

Likeliness to Recommend

4 /10

What differentiates Accelo from other similar products?

It has more features

What is your favorite aspect of this product?

I don't have a favorite aspect of this product.

What do you dislike most about this product?

It's not intuitive at all

What recommendations would you give to someone considering this product?

Make sure you have time for your team to figure out how to use it.

Pros

  • Reliable

Cons

  • Less Performance Enhancing
  • Less Productive
  • Commodity Features

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