What is Accelo?
Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
3
Since last award
96 Plan to Renew
2
Since last award
86 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Transparent
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security & Identity Management
Resource & Capacity Management
Time Tracking
Delivery & Financial reporting
Expense Management
Billing & Invoicing
Project and Engagement management
Auditability & Change History
Mobile Access
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Also Featured in...
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
Francisco R.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
It's great to streamline all your processes.
Likeliness to Recommend
What differentiates Accelo from other similar products?
We needed software that would allow us to streamline all of our customer service operations so that our employees and our work are in the best possible condition. We use it to connect with the client more thoroughly and to provide a professional service. We benefit from Accelo because we implement our information on platforms such as the cloud. It has also aided us in keeping track of our projects and tasks in order to complete them on time. It also provides us with the option of storing our data in the cloud. We have significantly increased production and profit since we began using this tool.
What is your favorite aspect of this product?
It is simple to use and set up on the desktop. One feature that I liked about this tool is that it allows us to keep track of our ongoing projects and tasks. I've been delivering our clients' services on time because I can control the time and know exactly when I'm supposed to deliver. Accelo excels at screening prospective clients. It is a dependable software that allows the majority of a company's services to be centralized because it provides a wide range of work tools. It has an appealing and modern design that allows you to distinguish the main services it provides.
What do you dislike most about this product?
It has been working flawlessly, with no breakdowns. However, the mobile application is not as complete as the web application and it can be difficult to work from a cell phone at times. It takes a long time to learn all of the tools because they are not perfectly laid out in the control panel and it takes a long time to set up the entire platform.
What recommendations would you give to someone considering this product?
Highly rated platform that works well in any business. It is effective in ensuring that the working environment is pleasant and that everything runs smoothly.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Allan J.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Jul 2022
Excellent account, technical and service support.
Likeliness to Recommend
What differentiates Accelo from other similar products?
Ease of use. Simplicity of design and use of AI. Excellent support from the company.
What is your favorite aspect of this product?
Time management.
What do you dislike most about this product?
Lack of some customizations. No separate place for project templates.
What recommendations would you give to someone considering this product?
Be clear on what your requirements are and how they might matchup with this product.
Pros
- Continually Improving Product
- Effective Service
- Respectful
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
Jillian W.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jul 2022
Excellent product, really user friendly and easy
Likeliness to Recommend
What differentiates Accelo from other similar products?
User friendly
What is your favorite aspect of this product?
Great support
What do you dislike most about this product?
Nothing it's great
What recommendations would you give to someone considering this product?
Enjoy it! It's great
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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