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Accelo Logo
Accelo

Accelo

Composite Score
8.1 /10
CX Score
8.3 /10
Accelo
8.1 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Security & Identity Management

87

Resource & Capacity Management

85

Time Tracking

84

Delivery & Financial reporting

84

Expense Management

84

Billing & Invoicing

83

Project and Engagement management

82

Auditability & Change History

73

Mobile Access

71

Vendor Capability Ratings

Average 82

Business Value Created

88

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Ease of IT Administration

78

Accelo Reviews

Francisco R.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

It's great to streamline all your processes.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We needed software that would allow us to streamline all of our customer service operations so that our employees and our work are in the best possible condition. We use it to connect with the client more thoroughly and to provide a professional service. We benefit from Accelo because we implement our information on platforms such as the cloud. It has also aided us in keeping track of our projects and tasks in order to complete them on time. It also provides us with the option of storing our data in the cloud. We have significantly increased production and profit since we began using this tool.

What is your favorite aspect of this product?

It is simple to use and set up on the desktop. One feature that I liked about this tool is that it allows us to keep track of our ongoing projects and tasks. I've been delivering our clients' services on time because I can control the time and know exactly when I'm supposed to deliver. Accelo excels at screening prospective clients. It is a dependable software that allows the majority of a company's services to be centralized because it provides a wide range of work tools. It has an appealing and modern design that allows you to distinguish the main services it provides.

What do you dislike most about this product?

It has been working flawlessly, with no breakdowns. However, the mobile application is not as complete as the web application and it can be difficult to work from a cell phone at times. It takes a long time to learn all of the tools because they are not perfectly laid out in the control panel and it takes a long time to set up the entire platform.

What recommendations would you give to someone considering this product?

Highly rated platform that works well in any business. It is effective in ensuring that the working environment is pleasant and that everything runs smoothly.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Allan J.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent account, technical and service support.

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

Ease of use. Simplicity of design and use of AI. Excellent support from the company.

What is your favorite aspect of this product?

Time management.

What do you dislike most about this product?

Lack of some customizations. No separate place for project templates.

What recommendations would you give to someone considering this product?

Be clear on what your requirements are and how they might matchup with this product.

Pros

  • Continually Improving Product
  • Effective Service
  • Respectful
  • Includes Product Enhancements

Jillian W.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent product, really user friendly and easy

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

User friendly

What is your favorite aspect of this product?

Great support

What do you dislike most about this product?

Nothing it's great

What recommendations would you give to someone considering this product?

Enjoy it! It's great

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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