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Accelo Logo
Accelo

Accelo

Composite Score
8.1 /10
CX Score
8.3 /10
Accelo
8.1 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Trustworthy

Feature Ratings

Average 84

Security & Identity Management

87

Resource & Capacity Management

85

Time Tracking

84

Delivery & Financial reporting

84

Expense Management

84

Billing & Invoicing

83

Project and Engagement management

82

Auditability & Change History

73

Mobile Access

71

Vendor Capability Ratings

Average 82

Business Value Created

88

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Implementation

83

Vendor Support

80

Usability and Intuitiveness

79

Ease of Customization

78

Ease of IT Administration

78

Accelo Reviews

Hugo N.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great tool with some learning curve required

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

I would say the adaptability. It can help with organizing teams, time tracking and others based on customer requirements with ease. Also, it has a ton of different alternative for reporting which can be adapted per teams, groups and others. Definitely a great tool.

What is your favorite aspect of this product?

Once configured, reporting, time logs, team work. Everything can be properly tracked and followed up in order to provide a good control. It is pretty easy to find what your looking for and prepare documentation based on registries.

What do you dislike most about this product?

At the beginning it might be a bit overwhelming for new users. It's not so easy to navigate on the first day but, after some minor learning curve, work with the app gets easier and comfortable.

What recommendations would you give to someone considering this product?

Make sure to run some proper test to identify what you will be actually using from the app.

Pros

  • Respectful
  • Client Friendly Policies
  • Fair
  • Acts with Integrity

Ryno v.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Takes some time getting use to working on Accelo.

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

Very feature-rich compared to something like Monday.com. But Accelo can be very confusing to get to grips with.

What is your favorite aspect of this product?

Project management is the best feature, with so many projects running this helps our company stay on track with all tasks.

What do you dislike most about this product?

The various ways that you can achieve the same result or function, this software is a bit confusing and frustrating at times.

What recommendations would you give to someone considering this product?

Have a look at different options before you go ahead with Accelo, have them give you a good demo of exactly how the software works before you make up your mind.

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Heather A.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A great tool for remote working!

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

Accelo seems to take the best of all the current available CRM software(s) and adapts it into one dashboard, so there is minimal switching between things. There are also things coming down the pipe in the not-too-distant future that we will be looking at. We have gotten rid of so many other bits and pieces for keeping things together, it's definitely a great help!

What is your favorite aspect of this product?

I like the ability to run the reporting and ensure that all timelines are kept or communicated quickly and consistently.

What do you dislike most about this product?

The onboarding training did take a long time, but I feel like at the end of it all, it was very worth it.

What recommendations would you give to someone considering this product?

Make sure you are going to use it. Otherwise, with no buy-in from your team, you are spending a lot of money for just another file backup system.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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