What is 8x8 XCaaS?
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
92 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 XCaaS?
Pros
- Reliable
- Trustworthy
- Respectful
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Web & Desktop Conferencing
Call Management
Mobility
Communications
Secure Access
Analytics Reporting
Audio Transcription
Third-Party Integration
Centralized Management Portal
Speech Access and Personal Assistant
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
8x8 XCaaS Reviews
Gustavo Antonio O.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Create Voice calls
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
Due to the covid-19 contingency, remote communication had been a bit complicated, I have been able to experiment with the different communication softwares and I have realized that 8x8 is undoubtedly the best so far, since it is very easy to use. and you do not need higher education to understand it.
What is your favorite aspect of this product?
8x8 is one of the best business class VoIP providers, it is excellent because it has excellent ease for users, it has a very intuitive interface and that helps to create an excellent experience in this tool is very easy to learn, allows you to use it through your desktop, and make voice calls, messaging and online meetings, 8x8 always provides you with the numbers of both incoming and outgoing calls. It gives you access to messaging, calls and video conferences in a secure way.
What do you dislike most about this product?
There is nothing that I can dislike about this remote communication tool because it has an excellent phone system that helps you stay in touch with your team and potential clients remotely through calls or video conferences, and it has an excellent capacity for both mobile and desktop devices.
What recommendations would you give to someone considering this product?
I recommend it because it is a simple software that is easy and very practical to use, it has functions that are essential for daily communication.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Inspires Innovation
Michael G.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2021
It is a great product.
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
The platform allows a continuous participation of our work team.
What is your favorite aspect of this product?
Transmission speed is optimal
What do you dislike most about this product?
Its software is well built and performs the required functions well.
What recommendations would you give to someone considering this product?
Interacting with employees and customers has never been easier.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Saves Time
- Role: Finance
- Industry: Biotechnology
- Involvement: Vendor Selection and Purchasing
Submitted May 2020
All in one solution for SMID businesses.
Likeliness to Recommend
Pros
- Continually Improving Product
- Trustworthy
- Acts with Integrity
- Reliable
Cons
- Less Efficient Service