What is 8x8 XCaaS?
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
92 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 XCaaS?
Pros
- Reliable
- Trustworthy
- Respectful
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Web & Desktop Conferencing
Call Management
Mobility
Communications
Secure Access
Analytics Reporting
Audio Transcription
Third-Party Integration
Centralized Management Portal
Speech Access and Personal Assistant
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
8x8 XCaaS Reviews
Eduardo Z.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Dec 2021
Trustable service, but expensive compare to others
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
It is very trustable and stable service. I find it expensive compare with other services but I do not have time to explore other alternatives.
What is your favorite aspect of this product?
The stability of the service, once installed you can forget about setting ups.
What do you dislike most about this product?
That is expensive and I sent some inquires about changing to a cheaper subscription plan and the sales bureaucracy complicated my intention to change to a cheaper plan.
What recommendations would you give to someone considering this product?
Although I think the quality of the service is very good I would evaluate other alternatives, maybe with Zoom phone system.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Caring
Cons
- Less Efficient Service
- Less Effective Service
- Wastes Time
Aaron K.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2021
Excellent Communications Product
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
Has excellent desktop phone, computer and mobile phone integration. Fax works with email seamlessly and the overall product is excellent in terms of reliability and overall ease of use.
What is your favorite aspect of this product?
The incredible ease of integration between desktop, comoputer and mobile phone integration for call management.
What do you dislike most about this product?
Administrative console can be a bit difficult to use and requires some tweaking to get the best results.
What recommendations would you give to someone considering this product?
It works very well and has been very reliable which is vital for communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Richard M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
For small businesses
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
I have been able to implement it from my Android phone or from my desktop computer, 8x8 is very practical to use, this tool adapts very well to you, this platform has a very good unified communication, which is used to make calls in a trustworthy.
What is your favorite aspect of this product?
It is an excellent virtual communication platform, and it helps you to be able to make better communication from your home due to covid, to be able to communicate with your employees and clients no matter where they are, and it allows you to carry out all communications through desktop and telephone mobile, it is extremely easy to use and to implement, and it has very good flexibility, the audio and video quality are excellent, 8x8 works quite well, it is very easy to install and it has simple recordings and easy controls.
What do you dislike most about this product?
Nothing that displeases me because it has allowed me to create calls and video conferences with excellent quality, to send voice messages, the application is excellent for both your Android phone and desktop, and you can send PDF files.
What recommendations would you give to someone considering this product?
If you have a small company and you want to be able to communicate with your clients and work team, 8x8 is excellent for you, it allows you to create a very flexible work.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
