What is 8x8 Contact Center?
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
6
Since last award
89 Plan to Renew
11
Since last award
80 Satisfaction of Cost Relative to Value
10
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 Contact Center?
Pros
- Respectful
- Client Friendly Policies
- Fair
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Contact Center Compliance Management
Ticket Management
Skills Based Routing
Call Scripting and Call Flow Management
Multi Channel Queue Management
Contact Center Analytics
Call Recording
Multi Channel Intake Integration
Knowledge Management
Workforce Management
Screen Prompts
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Ease of Customization
Ease of IT Administration
Vendor Support
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Quality of Features
8x8 Contact Center Reviews
Seth R.
- Role: Information Technology
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Mar 2020
Works great & allows our agents to work from home!
Likeliness to Recommend
What differentiates 8x8 Contact Center from other similar products?
8x8 Call Center is much easier to manage than in-house PBX, and because it is cloud-based, it allows users to work from anywhere. The ease of implementation was greater, and the cost lower, with 8x8 than with alternatives we considered.
What is your favorite aspect of this product?
Centralized management is easy to use, and productivity has been increased overall through centralized communications throughout our organization, minimized IT support requirements, and it allowing our users to be productive from a work at the home environment - or from anywhere else that they might go!
What do you dislike most about this product?
8x8 Customer Service could be a little better. They are not always the quickest to resolve issues, and sometimes they try to deny responsibility for certain issues as well.
What recommendations would you give to someone considering this product?
8x8 Contact Center technology works well for our small business, allowing us to centralize our communications despite having a geographically diverse workforce with most employees working from different locations or their own homes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing