What is 8x8 Contact Center?
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
6
Since last award
89 Plan to Renew
11
Since last award
80 Satisfaction of Cost Relative to Value
10
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 Contact Center?
Pros
- Respectful
- Client Friendly Policies
- Fair
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Contact Center Compliance Management
Ticket Management
Skills Based Routing
Call Scripting and Call Flow Management
Multi Channel Queue Management
Contact Center Analytics
Call Recording
Multi Channel Intake Integration
Knowledge Management
Workforce Management
Screen Prompts
Vendor Capability Ratings
Ease of IT Administration
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Ease of Customization
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Vendor Support
8x8 Contact Center Reviews
Shelby G.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Feb 2024
8 x 8 System Fair Review
Likeliness to Recommend
What differentiates 8x8 Contact Center from other similar products?
simple, and easy system to use 8x8 has been very useful for the business to ensure communications. The system was set up into our polycom telephones systems by our IT team simply and easily.The app and lay out of the system is easy to use.
What is your favorite aspect of this product?
The system was set up into our polycom telephones systems by our IT team simply and easily
What do you dislike most about this product?
The call transfer was not straight forward unless you were trained to do so
What recommendations would you give to someone considering this product?
Receive training before deploying the system - we needed more indepth training
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Respectful
Cons
- Inhibits Innovation
- Less Effective Service
- Wastes Time
Charlie M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Good Analytics, Multiple Features
Likeliness to Recommend
What differentiates 8x8 Contact Center from other similar products?
8x8 provides good options for customization and good analytics,
What is your favorite aspect of this product?
My favorite feature would be the reporting options that you have in 8x8
What do you dislike most about this product?
When setting admin access levels on the IT side of the product, it is harder to customise.
What recommendations would you give to someone considering this product?
This is a good product but allow ample time to set up and configure is what we have found. After doing a rollout to 50+ sites
Pros
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Harendra R.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
Rich menu of features at an affordable price
Likeliness to Recommend
What differentiates 8x8 Contact Center from other similar products?
It comes with an intuitive and elegant user interface that managers, agents and supervisors appreciate. It also comes with built-in, customizable inbound and outbound call/message workflows.
What is your favorite aspect of this product?
The Chat tab shows all digital conversations with a client over time, as well as the current conversation. If I click info the system displays the client’s details and order history because the platform is linked to our CRM system.
What do you dislike most about this product?
8x8 Contact Center is strictly cloud-based and this makes it difficult to use offline. Doesn’t provide much features for general business management because it only focused on Contact Center.
What recommendations would you give to someone considering this product?
Best for large enterprises, mid size businesses and small businesses. You can customize and use its multi-media queue to quickly route customers to the most appropriately skilled agents.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
