8x8 Contact Center
7.6 / 10

What is 8x8 Contact Center?

Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.

Company Details


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Awards & Recognition

8x8 Contact Center won the following awards in the Contact Center as a Service - Midmarket category

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8x8 Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 8x8 Contact Center.

84 Likeliness to Recommend

6
Since last award

89 Plan to Renew

11
Since last award

80 Satisfaction of Cost Relative to Value

10
Since last award


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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 8x8 Contact Center?

11% Negative
0% Neutral
89% Positive

Pros

  • Respectful
  • Client Friendly Policies
  • Fair
  • Altruistic

Feature Ratings

Average 91

Contact Center Compliance Management

97

Ticket Management

93

Skills Based Routing

93

Call Scripting and Call Flow Management

92

Multi Channel Queue Management

92

Contact Center Analytics

92

Call Recording

90

Multi Channel Intake Integration

90

Knowledge Management

89

Workforce Management

89

Screen Prompts

88

Vendor Capability Ratings

Average 87

Ease of IT Administration

89

Usability and Intuitiveness

89

Ease of Implementation

88

Product Strategy and Rate of Improvement

86

Breadth of Features

78

Business Value Created

78

Ease of Customization

78

Quality of Features

78

Availability and Quality of Training

75

Ease of Data Integration

75

Vendor Support

75

8x8 Contact Center Reviews

Elizabeth B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Most affordable Contact Center in my opinion

Likeliness to Recommend

10 / 10

What differentiates 8x8 Contact Center from other similar products?

8x8 Contact Center got our agents set up and dialing within minutes. It is affordable and flexible in terms of pricing. It enables us to set after working hours message so that callers placing calls can know that they are calling after business hours

What is your favorite aspect of this product?

With comprehensive phone call analytics and reports, we keep track of call volume, duration of calls, and routing of incoming/outgoing calls

What do you dislike most about this product?

Email system for emailing within the system is lacking. 8x8 Contact Center relies on internet connectivity, which is a problem if our WiFi goes down.

What recommendations would you give to someone considering this product?

The softwrae includes many of the features you would expect from a modern contact center. 8x8 Contact Center is fully-featured and delivers excellent value for the money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mahesh P.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Attractive call centre features for maximum reach

Likeliness to Recommend

10 / 10

What differentiates 8x8 Contact Center from other similar products?

There are numerous features designed to make communications as smooth as possible. These include instant messaging tools, team messaging, unlimited online faxing, social media messaging, advanced call routing, and live chat

What is your favorite aspect of this product?

8x8 has straightforward work and admin dashboards that make navigation easier, irrespective of how we wish to customize the service

What do you dislike most about this product?

I want to use the hot desking feature to enable multiple users to log into one phone and keep our business operations running round the clock through rotating shift schedules without any downtimes

What recommendations would you give to someone considering this product?

8×8 Contact Center scores high for its wide range of advanced features, competitively priced tier-based plans, and ability to allow plenty of integrations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jared R.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

It has a brag-worthy reputation

Likeliness to Recommend

10 / 10

What differentiates 8x8 Contact Center from other similar products?

8x8 Cloud Contact Center is easy to set up, and the intuitive interface makes it easy to take advantage of the comprehensive set of features available that are designed to streamline communications

What is your favorite aspect of this product?

Fortunately it has straightforward work and admin dashboards that make navigation easier, irrespective of how I have customized the service

What do you dislike most about this product?

One downside is that the mobile app is not as detailed as the desktop application. However it still allows basic functions, including call forwarding and business hours

What recommendations would you give to someone considering this product?

8x8 Cloud Contact Center provides robust features that ensure small, medium, and large-sized enterprises enjoy maximum communication efficiency across multiple channels

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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