Customer Intelligence Platforms
Customer Intelligence platforms gather and analyze data from both structured and unstructured sources regarding your customers, including their demographic/firmographic details and activities, to build deeper and more effective customer relationships and improve business outcomes.
The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.
These include:
- User Satisfaction Rankings
- Business Value Scores
- Vendor Capability Comparisons
- Product Feature Evaluations
The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.
These include:
- Strategy and Innovation
- Service Experience
- Conflict Resolution
- Product Impact
- Negotiation and Contract
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Customer Intelligence Platforms Products
People Pattern
People Pattern
People Pattern is a platform that allows you to find, understand and activate quality customers.
8.4
Composite Score
8.7
CX Score
+85
Emotional Footprint
89%
Likeliness to Recommend
14
Reviews
8.2
Composite Score
8.3
CX Score
+81
Emotional Footprint
86%
Likeliness to Recommend
14
Reviews
PlaceIQ
PlaceIQ
PlaceIQ’s proprietary platform taps into the powerful location and movement data generated by these devices. By leveraging dynamic creative to reach unique audiences, brands are able to understand consumers and reach them at the right times with relevant messages, and measuring resulting actions through our first-of-its-kind foot traffic measurement.
7.9
Composite Score
8.1
CX Score
+80
Emotional Footprint
75%
Likeliness to Recommend
13
Reviews
SAP North America
SAP Analytics Cloud
A single solution for business intelligence and collaborative planning, enhanced with the power of predictive analytics and machine learning technology. SAP Analytics Cloud delivers all the analytics capabilities you need – business intelligence (BI), planning, and predictive analytics – in a single solution. Harness the latest technologies and give everyone in your organization the ability to discover actionable insights in real time.
8.0
Composite Score
8.5
CX Score
+88
Emotional Footprint
76%
Likeliness to Recommend
5
Reviews
Salesforce.com
Salesforce Einstein Analytics
Now you can get comprehensive analysis of millions of data combinations in minutes. Einstein Discovery delivers AI-driven answers, explanations, and recommendations, so you not only understand what happened — but why it happened — and what you should do next.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Selligent
Selligent
Selligent enables you to easily design and optimize complex customer dialogs across email, SMS, social, site and more – all from one intuitive yet powerful drag-and-drop interface.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Adobe
Adobe Analytics
It might be a campaign that’s underperforming. Or you need to know which content will inspire your customer. Maybe you just want time to look for the insights that really matter — the ones only you can find. Whatever the challenge — from basic web tracking to creating a culture of insight where data is infused into every action on every team — Adobe Analytics can help.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Microsoft
Dynamics 365 Customer Insights
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Accenture
Accenture Insights Platform
Accenture Insights Platform hosts an advanced analytics applications portfolio, an integrated design, build, run environment enabling the agile development of industry and function-specific analytics solutions. The applications are flexible, easily tailored and agile, providing organizations with immediate access to the tools needed to make data-driven decisions and solve complex business issues.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Affinio
Affinio
Affinio is an augmented analytics platform that surfaces deep consumer insights within any data set.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
BuyerGenomics
BuyerGenomics Predictive Marketing Automation
The intelligent use of machine learning and marketing automation makes the entire predictive marketing process smarter, easier, & a better experience for your customers online and offline. BuyerGenomics learns, adds, & grows customers methodically maximizing sales and profitability.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Cloudera
Customer Insights Platform by PwC
Whether you are evaluating behavioral-demographic segments for acquisition, identifying the next-best offers for your cross-sell campaigns, or prioritizing high-value segments for retention, PwC’s Customer insights Platform can help you get the information you need, right away.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Gavagai
Gavagai Explorer
Gavagai Explorer is the best text analysis tool for companies that want to keep track of what their customers think – regardless of which language they speak.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
IBM
IBM Predictive Customer Intelligence
IBM Predictive Customer Intelligence drives your customer engagements, making them relevant, personalized and consistent. One analytics solution for all your customer touchpoints.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
IgnitionOne Inc
IgnitionOne Customer Intelligence
Unleash the full potential of your customer data. IgnitionOne Customer Intelligence processes real-time customer data to enable personalized engagement across your marketing channels.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Infer Inc
Infer
Infer harnesses artificial intelligence to identify and prioritize your best leads – helping you optimize campaigns, accelerate your pipeline and improve close rates.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Informatica
Customer 360 Insights
Informatica’s next-generation customer data platform provides insights to inspire every customer interaction. AI-powered customer data platform for relevant, contextual customer engagement.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
MVPindex Inc
MVPAudience
MVPindex’s Audience Platform combines everything you know about your audience (CRM, ticketing, etc.), enhances it with insights collected directly from fans, and uses those insights to fuel sponsorship, marketing, sales and business intelligence.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Oracle
Oracle CX Unity
Customer Intelligence Platform for real-yime customer experience. Oracle CX Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in artificial intelligence (AI) and machine learning, Oracle CX Unity derives and delivers timely intelligence about your customers so you can optimize their brand experience across marketing, sales, and service.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Qualtrics
Qualtrics Core XM
One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Signal
Signal Customer Intelligence Platform
Signal leverages real time data collection, hosts and maintains a dynamic brand identity graph and unifies profiles to enrich customer knowledge and open up new opportunities for brand engagements.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Squirro
Squirro Customer Insights
Engage the potential of AI, Machine Learning and Predictive Analytics to deliver true customer insight. Connect the dots: Detect new opportunities, develop an intimate understanding of customers, partners, and markets, spot trends and back your sales team with next best actions. Squirro delivers these insights in real-time, automatically, in pre-trained enterprise ready applications.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
TrustSphere
TrustView
TrustView is a visualization and reporting application that ingests the analytics residing in TrustVault – our proprietary Relationships Analytics Platform. TrustView supercharges a business by highlighting the most important asset with which employees work – their relationships. Visualizing them in their true organic structure and helping managers and business leaders to sell smarter, evaluate risk and maximize their talent.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Verint
Verint Web Intelligence
Designed by security intelligence experts, Verint’s Web Intelligence platform is a vital tool for the collection and analysis of non-stop data from the open source web, social networks, blogs, news sites, and from the deep web and darknets. Covertly uncover, analyze, and even interact with the internet’s never-ending trail of clues to build suspect profiles, reconstruct social circles, engage targets, and generate evidence.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
Vision Critical
Vision Critical
Vision Critical is a customer insights platform that uncovers actionable earned data. This relationship-based approach progressively profiles the customer at every interaction producing richer customer insights. Customer attributes like motivation, preference, and beliefs are translated into actionable data points. Deeper insights deliver value and improve customer acquisition, retention, and customer satisfaction.
--
Composite Score
--
CX Score
--
Emotional Footprint
--
Likeliness to Recommend
0
Reviews
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