Customer Intelligence Platforms

Customer Intelligence platforms gather and analyze data from both structured and unstructured sources regarding your customers, including their demographic/firmographic details and activities, to build deeper and more effective customer relationships and improve business outcomes.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Customer Intelligence Platforms Products

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People Pattern

People Pattern

People Pattern is a platform that allows you to find, understand and activate quality customers.

8.4

Composite Score

8.7

CX Score

+85

Emotional Footprint

89%

Likeliness to Recommend

14

Reviews

Futurelytics

Futurelytics

Futurelytics is easy to use ecommerce retention automation platform

8.2

Composite Score

8.3

CX Score

+81

Emotional Footprint

86%

Likeliness to Recommend

14

Reviews

PlaceIQ

PlaceIQ

PlaceIQ’s proprietary platform taps into the powerful location and movement data generated by these devices. By leveraging dynamic creative to reach unique audiences, brands are able to understand consumers and reach them at the right times with relevant messages, and measuring resulting actions through our first-of-its-kind foot traffic measurement.

7.9

Composite Score

8.1

CX Score

+80

Emotional Footprint

75%

Likeliness to Recommend

13

Reviews

SAP North America

SAP Analytics Cloud

A single solution for business intelligence and collaborative planning, enhanced with the power of predictive analytics and machine learning technology. SAP Analytics Cloud delivers all the analytics capabilities you need – business intelligence (BI), planning, and predictive analytics – in a single solution. Harness the latest technologies and give everyone in your organization the ability to discover actionable insights in real time.

8.0

Composite Score

8.5

CX Score

+88

Emotional Footprint

76%

Likeliness to Recommend

5

Reviews

Salesforce.com

Salesforce Einstein Analytics

Now you can get comprehensive analysis of millions of data combinations in minutes. Einstein Discovery delivers AI-driven answers, explanations, and recommendations, so you not only understand what happened — but why it happened — and what you should do next.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Selligent

Selligent

Selligent enables you to easily design and optimize complex customer dialogs across email, SMS, social, site and more – all from one intuitive yet powerful drag-and-drop interface.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Adobe

Adobe Analytics

It might be a campaign that’s underperforming. Or you need to know which content will inspire your customer. Maybe you just want time to look for the insights that really matter — the ones only you can find. Whatever the challenge — from basic web tracking to creating a culture of insight where data is infused into every action on every team — Adobe Analytics can help.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Microsoft

Dynamics 365 Customer Insights

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Accenture

Accenture Insights Platform

Accenture Insights Platform hosts an advanced analytics applications portfolio, an integrated design, build, run environment enabling the agile development of industry and function-specific analytics solutions. The applications are flexible, easily tailored and agile, providing organizations with immediate access to the tools needed to make data-driven decisions and solve complex business issues.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Affinio

Affinio

Affinio is an augmented analytics platform that surfaces deep consumer insights within any data set.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

BuyerGenomics

BuyerGenomics Predictive Marketing Automation

The intelligent use of machine learning and marketing automation makes the entire predictive marketing process smarter, easier, & a better experience for your customers online and offline. BuyerGenomics learns, adds, & grows customers methodically maximizing sales and profitability.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Cloudera

Customer Insights Platform by PwC

Whether you are evaluating behavioral-demographic segments for acquisition, identifying the next-best offers for your cross-sell campaigns, or prioritizing high-value segments for retention, PwC’s Customer insights Platform can help you get the information you need, right away.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Gavagai

Gavagai Explorer

Gavagai Explorer is the best text analysis tool for companies that want to keep track of what their customers think – regardless of which language they speak.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

IBM

IBM Predictive Customer Intelligence

IBM Predictive Customer Intelligence drives your customer engagements, making them relevant, personalized and consistent. One analytics solution for all your customer touchpoints.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

IgnitionOne Inc

IgnitionOne Customer Intelligence

Unleash the full potential of your customer data. IgnitionOne Customer Intelligence processes real-time customer data to enable personalized engagement across your marketing channels.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Infer Inc

Infer

Infer harnesses artificial intelligence to identify and prioritize your best leads – helping you optimize campaigns, accelerate your pipeline and improve close rates.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Informatica

Customer 360 Insights

Informatica’s next-generation customer data platform provides insights to inspire every customer interaction. AI-powered customer data platform for relevant, contextual customer engagement.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

MVPindex Inc

MVPAudience

MVPindex’s Audience Platform combines everything you know about your audience (CRM, ticketing, etc.), enhances it with insights collected directly from fans, and uses those insights to fuel sponsorship, marketing, sales and business intelligence.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Oracle

Oracle CX Unity

Customer Intelligence Platform for real-yime customer experience. Oracle CX Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in artificial intelligence (AI) and machine learning, Oracle CX Unity derives and delivers timely intelligence about your customers so you can optimize their brand experience across marketing, sales, and service.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Qualtrics

Qualtrics Core XM

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Signal

Signal Customer Intelligence Platform

Signal leverages real time data collection, hosts and maintains a dynamic brand identity graph and unifies profiles to enrich customer knowledge and open up new opportunities for brand engagements.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Squirro

Squirro Customer Insights

Engage the potential of AI, Machine Learning and Predictive Analytics to deliver true customer insight. Connect the dots: Detect new opportunities, develop an intimate understanding of customers, partners, and markets, spot trends and back your sales team with next best actions. Squirro delivers these insights in real-time, automatically, in pre-trained enterprise ready applications.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

TrustSphere

TrustView

TrustView is a visualization and reporting application that ingests the analytics residing in TrustVault – our proprietary Relationships Analytics Platform. TrustView supercharges a business by highlighting the most important asset with which employees work – their relationships. Visualizing them in their true organic structure and helping managers and business leaders to sell smarter, evaluate risk and maximize their talent.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Verint

Verint Web Intelligence

Designed by security intelligence experts, Verint’s Web Intelligence platform is a vital tool for the collection and analysis of non-stop data from the open source web, social networks, blogs, news sites, and from the deep web and darknets. Covertly uncover, analyze, and even interact with the internet’s never-ending trail of clues to build suspect profiles, reconstruct social circles, engage targets, and generate evidence.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Vision Critical

Vision Critical

Vision Critical is a customer insights platform that uncovers actionable earned data. This relationship-based approach progressively profiles the customer at every interaction producing richer customer insights. Customer attributes like motivation, preference, and beliefs are translated into actionable data points. Deeper insights deliver value and improve customer acquisition, retention, and customer satisfaction.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews