Emotional Footprint Awards 2023
Enterprise Resource Planning - Midmarket
SoftwareReviews names Acumatica Cloud ERP, SAP Business One, Sage Intacct, Odoo, Sage X3, SAP S/4HANA Cloud, Tyler Technologies Enterprise ERP, and BST10 as Enterprise Resource Planning - Midmarket Emotional Footprint Award Winners.
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Enterprise Resource Planning - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Sage Group
Sage Intacct
Sage Intacct helps organizations thrive in today’s ever-changing, digital world with seamlessly connected solutions across accounting & ERP, planning, analytics, and payroll. Get instant insights to make data-driven decisions, using up-to-the-minute, multi-dimensional reporting and dashboards and plug-and-play advanced analytics. Armed with insights and more time for strategy, you can focus on growing your business and people.
8.8
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
SAP
SAP Business One
SAP Business One is a world class award winning business management software product created by the German multinational software corporation SAP SE. It allows small and medium sized companies to automate their sales, purchase, financial, CRM, banking, production and service processes, including project and resource management. All the areas are tightly integrated and easy to use, complemented by deep industry solution capability from SAP partners and leveraging the revolutionary SAP HANA database as an in-memory platform for users to be competitive and innovative in the digital economy.
8.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Acumatica
Acumatica Cloud ERP
Acumatica Cloud ERP provides best-in-class functionality for small and mid-sized businesses to thrive in the digital economy. Its workflows span the full suite of business management applications, and it is built with open APIs for rapid integrations with other critical software. Its consumption-based licensing charges for resources used, not per user, and its future-proof platform drives value and provides flexibility, efficiency, and remote collaboration. Connected Business. Delivered.
8.8
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Odoo
Odoo
Odoo is an open-source alternative to many software packages. It can be used by any retailer with its POS (Point Of Sales), and in any website with its CMS (website builder) synchronized with the e-Commerce app. In the enterprise resource planning software field, Odoo is an alternative to SAP ERP, Oracle E-Business Suite, Microsoft Dynamics, Netsuite, and others.
8.6
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
SAP
SAP S/4HANA Cloud
An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.
8.3
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Sage Group
Sage X3
Sage X3 accelerates your entire business– from procurement to production, warehousing, sales, customer service and financial management– and delivers faster insight into costs and performance at every step, on a global scale. Sage X3 offers flexible configuration options and applications to support your industry-specific processes, and can be operated in the Cloud – managed by Sage – or in your company data center giving you total control over your IT strategy.
8.3
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Tyler Technologies, Inc.
Tyler Technologies Enterprise ERP
Take control of your enterprise resource planning (ERP) with Tyler's Munis financial solution. Designed to encompass a wide range of public sector needs, this completely integrated ERP system manages all of your core functions, including financials, human resources and citizen services and revenues.
8.2
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
BST Global
BST10
Realize your business goals sooner with BST10. Our robust Enterprise Resource Planning (ERP) solution covers the entire project lifecycle, from bidding work to managing your projects and resources to accounting for your financials – all in one system.
8.0
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Other Evaluated Vendors
Oracle
Oracle NetSuite ERP
NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.
7.9
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Certinia
Certinia ERP Cloud
Streamline, simplify, and automate your financial management on the Salesforce platform. Our customer-centric Certinia ERP Cloud software gives you a flexible general ledger, automated billing processes, and brilliant intelligence all in one place.
7.7
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Microsoft Corporation
Dynamics 365 Business Central
Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.
7.7
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
SYSPRO
SYSPRO ERP
Your organisation's success demands focus on many different aspects of business. Regardless of the size of the organisation, operational complexities are a reality and the need for accurate record keeping, resource allocations, analysis, planning and reporting are necessary. Enterprise Resource Planning solutions from SYSPRO provide you with the right toolkit to manage your business.
7.6
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Rootstock Software Company
Rootstock Cloud ERP
Rootstock Software develops and implements cloud Enterprise Resource Planning (ERP) software that helps manufacturers and distributors deliver personalized customer experiences, build operations that scale and out-service their competition.
7.6
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Unit4
Unit4 ERP
Unit4 ERP is a cloud ERP solution that enables service-centric organizations in the public and private sectors to gain a significant advantage over their peers. Its leading-edge architecture facilitates faster innovation at a lower cost and with less disruption. The result is more opportunity and smarter operations.
7.3
CX Score
CX
Score
+58
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Deltek
Deltek Vantagepoint
Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.
6.8
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
IFS
IFS Enterprise Resource Planning
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions has made IFS a recognized leader and the most recommended supplier in our sector.
6.7
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Epicor Software
Epicor Kinetic
Kinetic (formerly Epicor ERP) captures the true value of cloud ERP with manufacturing know-how to accelerate your growth and profitability. Digitally transform to capitalize on data and innovate without limits.
6.4
CX Score
CX
Score
+65
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
SAP
SAP Business ByDesign
SAP Business ByDesign is a comprehensive cloud-based ERP suite comprising financials, project management, supplier relationship management, customer relationships management, manufacturing, supply chain management, management reporting and human resources. SAP Business ByDesign offers 35 fully integrated end-to-end business scenarios with integrated finance and designed to cater to both product- and service-centric businesses. These range from traditional Order-to-Cash to complex third-party order processing scenarios. The scenarios go across corporate boundaries, not just within a company, but within an ecosystem.
6.3
CX Score
CX
Score
+60
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Deltek
Deltek Costpoint
Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.
6.2
CX Score
CX
Score
+57
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
