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Emotional Footprint Awards 2022

eDiscovery


SoftwareReviews names Epiq Discovery Platform, DISCO Ediscovery, Nuix Discover, and GoldFynch as eDiscovery Emotional Footprint Award Winners.


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eDiscovery

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Epiq

Epiq Discovery Platform

Epiq Discovery is a cloud-based, end-to-end eDiscovery platform, with a pioneering interface that maximizes user experience. Epiq Discovery delivers large-scale collection and processing, early case assessment, analysis, review, and production. Epiq Discovery is simple and easy to use and fulfills rigorous legal team requirements, including those needed for internal investigations, DSARs, International Trade Commission responses, subpoena responses, and other legal and HR matters. Epiq Discovery is the fastest-growing new offering in Epiq’s history, with large corporate and law firm clients using it to take control of their eDiscovery process and costs.

9.0

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 97% Positive
Badge Winner
15Reviews

Disco

DISCO Ediscovery

DISCO Ediscovery is a fast and intuitive platform designed to give users total control over their ediscovery data, workflows, and cost. By leveraging modern AI and analytics, DISCO Ediscovery helps make sense of large document sets quickly and easily

8.9

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 94% Positive
Badge Winner
18Reviews

Nuix Pty Ltd

Nuix Discover

Nuix Discover gives you end-to-end eDiscovery firepower from collections to the courtroom so you can get to the truth faster. You get all the benefits of the world’s best processing, everyday analytics, and smart review in a single platform. Backed by innovative, integrated customer success programs, Nuix Discover is the trusted choice for organizations worldwide. Deploy it on-premise, in the cloud, or anything in between.

8.6

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 91% Positive
Badge Winner
21Reviews

GoldFynch

GoldFynch

GoldFynch is a feature-rich ediscovery with transparent and affordable pricing. Simple in-browser drag and drop uploads, all inclusive OCR, designed from group up and effortless workflows with predictable per case pricing which is affordable and offers no suprises.

8.4

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 86% Positive
Badge Winner
21Reviews

Other Evaluated Vendors


Commvault Systems

Commvault Activate

Commvault® software creates a unified virtual repository that allows you to transform tactical backup and archiving operations into a strategic, low-TCO solution that facilitates litigation readiness, regulatory compliance and risk management. Proactive preservation and management integrated with your data protection solutions is a unique and effective approach to improving information governance and accelerating eDiscovery and investigations.

8.2

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

6% Negative 84% Positive
19Reviews

Nextpoint

Nextpoint

Nextpoint patented, on-demand software built on cloud architecture automates the complex processes of ediscovery and case preparation, and simplifies the dynamics of data management for modern legal teams. Nextpoint’s core is a full-featured, easy-to-use document review workflow with unlimited data hosting. Designed to simplify and automate the entire process, you can customize almost everything in real-time (views, tags, coding, bulk actions, and more) for your particular team or project.

7.8

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 80% Positive
16Reviews

Everlaw

Everlaw

Everlaw combines speed, security, and ease-of-use into a comprehensive solution that unlocks the collaborative power of teams to investigate issues more thoroughly, uncover truth more quickly, and present their findings more clearly. A modern approach to ediscovery that enables teams to quickly and easily discover relevant information, reveal details hidden in huge document troves, and collaboratively act on the information.

7.6

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

7% Negative 83% Positive
22Reviews

Logikcull

Logikcull

Logikcull’s cloud-based eDiscovery software makes complex processes like eDiscovery, internal investigation, and public records response simple. Whether you’re reviewing documents for discovery, redacting public records, or digging into an investigation, Logikcull gives you a powerful solution to get the job done quickly, affordably and confidently.

7.6

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

6% Negative 80% Positive
16Reviews

IBM

IBM StoredIQ eDiscovery

IBM® StoredIQ® eDiscovery is a user application that helps legal users during the initial phases of the eDiscovery process. By helping you to capture needed electronic data, you can use IBM StoredIQ eDiscovery to communicate easily with other users about the status and review process of work that is being done. IBM StoredIQ eDiscovery does not drive the eDiscovery process, but instead helps legal users to control and communicate those processes more effectively

7.2

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

10% Negative 78% Positive
55Reviews

CloudNine

CloudNine LAW

Cloud-based eDiscovery automation software that simplifies litigation, investigations, and audits by allowing you to upload, review, and produce documents from one place within minutes

7.0

CX Score

CX
Score

+60

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

13% Negative 73% Positive
20Reviews

For the full list of vendors in this space, click here.

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