Emotional Footprint Awards 2021

Payroll


SoftwareReviews names Intuit Quickbooks, Paycom HCM, and Workday Human Capital Management as Payroll Emotional Footprint Award Winners.


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Payroll

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Intuit

Intuit Quickbooks

QuickBooks is an accounting software package developed and marketed by Intuit. QuickBooks products are geared mainly toward small and medium-sized businesses and offer on-premises accounting applications as well as cloud-based versions[2] that accept business payments, manage and pay bills, and payroll functions

8.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 90% Positive
Badge Winner
33Reviews

Paycom

Paycom HCM

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 86% Positive
Badge Winner
25Reviews

Workday, Inc.

Workday Human Capital Management

Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

8.3

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 87% Positive
Badge Winner
32Reviews

Other Evaluated Vendors


UKG (Ultimate Kronos Group)

UKG Pro

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

8.2

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

5% Negative 85% Positive
47Reviews

ADP

ADP Vantage

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

8.2

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 83% Positive
28Reviews

Ceridian

Ceridian Dayforce

Dayforce is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable platform is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.

7.8

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

7% Negative 81% Positive
75Reviews

ADP Canada

ADP TeamPay

With TeamPay by ADP®, you can expect an easy-to-navigate cloud-based payroll solution that’s ready when you are, with wizards to guide you through key tasks as you go. The simple, single screen interface makes it easy to get things done fast, so you can set up new employees in just minutes.

7.7

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

4% Negative 83% Positive
28Reviews

Paylocity

Paylocity

Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. But what makes us different is that our technology is backed by a culture that truly cares about our clients’ success. Providers will merely sell you a product. But a partner actually cares about you and your business. A partner takes the time to get to know you and understand your needs. We work with you to identify the best solutions that will benefit your business today, while paving the way to a better tomorrow. And tomorrow is all about your team. Let's go forward together.

7.6

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

6% Negative 82% Positive
34Reviews

ADP

ADP Workforce Now

ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

7.3

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

11% Negative 79% Positive
53Reviews

For the full list of vendors in this space, click here.

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