Emotional Footprint Awards 2021

eDiscovery


SoftwareReviews names RelativityOne, Epiq, DISCO Ediscovery, Exterro E-Discovery, D4 eDiscovery, and Nuix Discover as eDiscovery Emotional Footprint Award Winners.


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eDiscovery

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Relativity

RelativityOne

Relativity brings the entire e-discovery process together in one extensible platform, connected to your organization’s most sensitive data—and supported by the community of experts you need to untangle it all. With the latest in advanced searching and analytics, machine learning, and visualizations all built in, Relativity is your complete platform for organizing data, discovering the truth, and acting on it.

8.9

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

0% Negative 95% Positive
Badge Winner
10Reviews

Epiq

Epiq

Epiq helps you rise to every eDiscovery challenge—from the simplest data collection to the most complex document reviews. Each eDiscovery solution is customized to fit your needs, whether it’s project-based eDiscovery, a managed services partnership or document review services.

8.9

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 96% Positive
Badge Winner
12Reviews

Disco

DISCO Ediscovery

DISCO is an end-to-end ediscovery solution that provides next-generation SaaS review technology to give law firms, corporations, and government agencies total control over their data, workflows, and costs. DISCO’s clean, seamless, and intuitive user interface with customizable workflows, views, and security gives you control over your data.

8.9

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
18Reviews

Exterro Inc

Exterro E-Discovery

The Exterro Platform is a single, natively built, fully integrated solution that unifies all of Exterro's E-Discovery and Information Governance products. Further, it includes our integration hub, which connects to the industry's broadest range of 3rd party tools, system applications, and data sources, orchestrating processes across applications and minimizing your cost of ownership.

8.5

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 89% Positive
Badge Winner
10Reviews

D4

D4 eDiscovery

Provide workflows, policies, and procedures on what to do when litigation strikes. Avoid risks, sanctions, and fines with a repeatable, defensible legal hold strategy.

8.5

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 91% Positive
Badge Winner
14Reviews

Nuix Pty Ltd

Nuix Discover

Nuix Discover gives you end-to-end eDiscovery firepower from collections to the courtroom so you can get to the truth faster. You get all the benefits of the world’s best processing, everyday analytics, and smart review in a single platform. Backed by innovative, integrated customer success programs, Nuix Discover is the trusted choice for organizations worldwide. Deploy it on-premise, in the cloud, or anything in between.

8.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
19Reviews

Other Evaluated Vendors


Open Text Corporation

OpenText eDiscovery Suite

Reduce risks & costs by empowering your legal teams with access to electronic stored information (ESI) using OpenText eDiscovery software solutions.

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 88% Positive
13Reviews

GoldFynch

GoldFynch

GoldFynch is a feature-rich ediscovery with transparent and affordable pricing. Simple in-browser drag and drop uploads, all inclusive OCR, designed from group up and effortless workflows with predictable per case pricing which is affordable and offers no suprises.

8.3

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 86% Positive
21Reviews

Commvault Systems

Commvault Activate

Commvault® software creates a unified virtual repository that allows you to transform tactical backup and archiving operations into a strategic, low-TCO solution that facilitates litigation readiness, regulatory compliance and risk management. Proactive preservation and management integrated with your data protection solutions is a unique and effective approach to improving information governance and accelerating eDiscovery and investigations.

8.2

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

6% Negative 84% Positive
19Reviews

OpenText

OpenText Catalyst

Reduce the total cost of discovery for all your matters and minimize downstream legal fees with Insight Discovery. A cloud-based platform, Insight Discovery provides a complete set of enterprise-grade capabilities from legal hold and identification through collection, processing, ECA, search, analytics, review and production.

8.1

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

4% Negative 90% Positive
15Reviews

SHERPA SOFTWARE INC

Sherpa eDiscovery

Sherpa helps you to efficiently conduct discovery searches and collect relevant information while organizing the search process to effectively handle multiple projects. Perfect for small, midsize and enterprise teams who need to fulfill eDiscovery search and collection requirements, automate legal hold notification process, or manage risk by implementing data governance across their organization.

8.0

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

3% Negative 85% Positive
14Reviews

Nextpoint

Nextpoint

Nextpoint patented, on-demand software built on cloud architecture automates the complex processes of ediscovery and case preparation, and simplifies the dynamics of data management for modern legal teams. Nextpoint’s core is a full-featured, easy-to-use document review workflow with unlimited data hosting. Designed to simplify and automate the entire process, you can customize almost everything in real-time (views, tags, coding, bulk actions, and more) for your particular team or project.

7.8

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 81% Positive
16Reviews

Everlaw

Everlaw

Everlaw combines speed, security, and ease-of-use into a comprehensive solution that unlocks the collaborative power of teams to investigate issues more thoroughly, uncover truth more quickly, and present their findings more clearly. A modern approach to ediscovery that enables teams to quickly and easily discover relevant information, reveal details hidden in huge document troves, and collaboratively act on the information.

7.7

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

7% Negative 84% Positive
22Reviews

Logikcull

Logikcull

Logikcull’s cloud-based eDiscovery software makes complex processes like eDiscovery, internal investigation, and public records response simple. Whether you’re reviewing documents for discovery, redacting public records, or digging into an investigation, Logikcull gives you a powerful solution to get the job done quickly, affordably and confidently.

7.6

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

6% Negative 80% Positive
16Reviews

AccessData Group

AD eDiscovery

A single, fully integrated platform for forensically sound enterprise-wide preservation/lit hold, search, collection, processing, data assessment and complete legal review, AD eDiscovery gives teams a repeatable, defensible process for managing e-discovery that will hold up in court.

7.4

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

70

Value Index

VALUE INDEX

9% Negative 87% Positive
10Reviews

IBM

IBM StoredIQ eDiscovery

IBM® StoredIQ® eDiscovery is a user application that helps legal users during the initial phases of the eDiscovery process. By helping you to capture needed electronic data, you can use IBM StoredIQ eDiscovery to communicate easily with other users about the status and review process of work that is being done. IBM StoredIQ eDiscovery does not drive the eDiscovery process, but instead helps legal users to control and communicate those processes more effectively

7.2

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

10% Negative 77% Positive
55Reviews

Veritas

Veritas eDiscovery Platform

The eDiscovery Platform provides your legal teams with intuitive tools to quickly assess case facts and set case strategy. Veritas eDiscovery Platform helps you locate, classify, analyze, and review your information smarter and faster than ever before.

7.2

CX Score

CX
Score

+65

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

9% Negative 73% Positive
14Reviews

CloudNine

CloudNine LAW

Cloud-based eDiscovery automation software that simplifies litigation, investigations, and audits by allowing you to upload, review, and produce documents from one place within minutes

7.0

CX Score

CX
Score

+60

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

13% Negative 74% Positive
20Reviews

For the full list of vendors in this space, click here.

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