Exterro E-Discovery Logo
Exterro E-Discovery Logo
Exterro Inc

Exterro E-Discovery

6.6 / 10
Exterro E-Discovery
6.6 / 10

What is Exterro E-Discovery?

The Exterro Platform is a single, natively built, fully integrated solution that unifies all of Exterro's E-Discovery and Information Governance products. Further, it includes our integration hub, which connects to the industry's broadest range of 3rd party tools, system applications, and data sources, orchestrating processes across applications and minimizing your cost of ownership.

Company Details


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Awards & Recognition

Exterro E-Discovery won the following awards in the eDiscovery category

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Exterro E-Discovery Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Exterro E-Discovery.

81 Likeliness to Recommend

4
Since last award

89 Plan to Renew

2
Since last award

74 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Exterro E-Discovery?

14% Negative
8% Neutral
78% Positive

Pros

  • Friendly Negotiation
  • Saves Time
  • Respectful
  • Efficient Service

Feature Ratings

Average 77

Annotations

87

Chain of Custody Preservation

82

Classification and Data Parsing

78

Review

77

Native Format

77

Optical Character Recognition

76

Tagging Metadata and Organization

75

Audio Transcription

75

Email Threading

75

Legal Hold

71

Data Analysis and Visualization

69

Vendor Capability Ratings

Average 72

Ease of IT Administration

89

Availability and Quality of Training

88

Ease of Customization

88

Product Strategy and Rate of Improvement

79

Quality of Features

75

Business Value Created

71

Usability and Intuitiveness

68

Breadth of Features

64

Ease of Data Integration

64

Vendor Support

59

Ease of Implementation

57

Exterro E-Discovery Reviews

Kostantino A.

  • Role: Information Technology
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

I don’t see much of ftk being used like it used to

Likeliness to Recommend

5 / 10

What differentiates Exterro E-Discovery from other similar products?

I feel ftk is harder to get started with compared to similar applications.

What is your favorite aspect of this product?

Ftk has been around for a while, so some stability

What do you dislike most about this product?

I’m not keen on the interface.

What recommendations would you give to someone considering this product?

Check out other products first and look for video demos

Pros

  • Helps Innovate
  • Continually Improving Product
  • Respectful
  • Client Friendly Policies

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status
  • Security Frustrates
  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2024

One good solution for solving critical problems!

Likeliness to Recommend

8 / 10

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Acts with Integrity

Kevin C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Best Technical Customer Service!

Likeliness to Recommend

10 / 10

What differentiates Exterro E-Discovery from other similar products?

I have not worked with other products, however, this was the best experience.

What is your favorite aspect of this product?

Once you get the know the product and how it's used it's very efficient.

What do you dislike most about this product?

Nothing comes to mind.

What recommendations would you give to someone considering this product?

Ask them for someone close to their area that is currently using Exterro. We did and reached out to those customers to get feed back. It was well worth it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing