Exterro E-Discovery Customer Reviews 2023

What is Exterro E-Discovery?

The Exterro Platform is a single, natively built, fully integrated solution that unifies all of Exterro's E-Discovery and Information Governance products. Further, it includes our integration hub, which connects to the industry's broadest range of 3rd party tools, system applications, and data sources, orchestrating processes across applications and minimizing your cost of ownership.

Company Details

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Awards & Recognition

Exterro E-Discovery won the following awards in the eDiscovery category

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Exterro E-Discovery Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Exterro E-Discovery.

85 Likeliness to Recommend

87 Plan to Renew

Up 1
Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Exterro E-Discovery?

3% Negative

11% Neutral

86% Positive

Pros

Respectful
Friendly Negotiation
Reliable
Performance Enhancing

Feature Ratings

Average 81

Annotations

87

Legal Hold

84

Optical Character Recognition

84

Review

81

Native Format

81

Chain of Custody Preservation

80

Audio Transcription

79

Tagging Metadata and Organization

79

Classification and Data Parsing

79

Email Threading

79

Data Analysis and Visualization

79

Vendor Capability Ratings

Average 78

Vendor Support

82

Ease of Data Integration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Quality of Features

78

Availability and Quality of Training

78

Ease of IT Administration

78

Business Value Created

77

Breadth of Features

76

Product Strategy and Rate of Improvement

76

Ease of Customization

74

Exterro E-Discovery Reviews

Kevin C.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Fantastic product!

Likeliness to Recommend

10 / 10

What differentiates Exterro E-Discovery from other similar products?

This was my first go at Exterro, I was the engineer selected for implementation so I did not have any knowledge of other or similar products.

What is your favorite aspect of this product?

Once it was up and running, hearing the amount of time it had saved staff to do work!

What do you dislike most about this product?

I honestly do not have anything that I disliked!

What recommendations would you give to someone considering this product?

Follow the recommendations from Exterro's team to ensure it is sized correctly for your organization!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tarun S.

Role: Industry Specific Role
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

"Computer Forensic Equals to Exterro eDiscovery"

Likeliness to Recommend

10 / 10

What differentiates Exterro E-Discovery from other similar products?

User friendly and fast

What is your favorite aspect of this product?

Maintain right way COC for digital media and proper eDiscovery for any digital case particular for computer Forensic

What do you dislike most about this product?

We need add also eDiscover mobile forensic image

What recommendations would you give to someone considering this product?

You can easily use and under stand computer Forensic by Exterro software.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Stanislav M.

Role: C Level
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

It's a excellent software and brilliant concept!

Likeliness to Recommend

9 / 10

What differentiates Exterro E-Discovery from other similar products?

Unique concept and simple implementation

What is your favorite aspect of this product?

I like all aspects of this product

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

I would recommend to definitely try ir

Pros

Trustworthy
Fair
Altruistic
Helps Innovate

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Exterro E-Discovery

Exterro E-Discovery

What is Exterro E-Discovery?

Company Details

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Awards & Recognition

Data Quadrant Gold Medalist

Data Quadrant Gold Medalist

Emotional Footprint Champion

Exterro E-Discovery Ratings

85 Likeliness to Recommend

87 Plan to Renew

Up 1Since last award

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Exterro E-Discovery?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Annotations The system should allow for the means of annotation, including comments, highlighting, etc., without modifying the original documents.​

Legal Hold The ability to place a “legal hold” on systems in order to prevent modification of electronic data during the eDiscovery process.

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Review The system should facilitate the review process of the documents extracted and processed by the eDiscovery software

Native Format Preservation of the native format of the documents in unaltered state

Chain of Custody Preservation Verifiable methods to ensure that electronic documents are in an as-collected & untampered state when presented to the court.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Tagging Metadata and Organization Ability to add metadata and tagging in order to easily identify and classify reviewed documents

Classification and Data Parsing Ability to read data stored in multiple records and parse them in a format-agnostic, normalized search index.​

Email Threading n the parsing of email, the ability to follow reply threads throughout the course of the entire email interaction.​

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Exterro E-Discovery Reviews

Kevin C.

Fantastic product!

Likeliness to Recommend

Pros

Tarun S.

"Computer Forensic Equals to Exterro eDiscovery"

Likeliness to Recommend

Pros

Stanislav M.

It's a excellent software and brilliant concept!

Likeliness to Recommend

Pros

Most Popular Exterro E-Discovery Comparisons

IBM StoredIQ Suite

Commvault eDiscovery & Compliance

Everlaw

Nuix Discover

GoldFynch

RelativityOne

Up 1
Since last award

Feature Ratings

Annotations

Legal Hold

Optical Character Recognition

Review

Native Format

Chain of Custody Preservation

Audio Transcription

Tagging Metadata and Organization

Classification and Data Parsing

Email Threading

Data Analysis and Visualization

Vendor Capability Ratings

Vendor Support

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization