Emotional Footprint Awards 2020

Identity and Access Management


SoftwareReviews names Symantec Identity Governance & Administration, Microsoft Identity Manager, and HID DigitalPersona as Identity and Access Management Emotional Footprint Award Winners.

Identity and Access Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Symantec

Symantec Identity Governance & Administration

Grant trusted users access to on-premises and cloud applications with broad provisioning

8.4

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

5% Negative 87% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
22Reviews

Microsoft

Microsoft Identity Manager

Synchronize identities between directories, databases and applications. Enable self-service password, group and certificate management. Increase admin security and thwart identity theft with policies, privileged access and roles.

7.8

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

5% Negative 81% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
57Reviews

HID Global

HID DigitalPersona

The edge of your enterprise is now anywhere people work and defending this borderless enterprise requires focusing on the human factor — user identity. The Crossmatch DigitalPersona solution delivers strong, multi-factor authentication designed for the people that use it and those that manage it. Crossmatch was acquired by HID Global in September 2018.

7.7

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

5% Negative 81% Positive