Emotional Footprint Awards 2020

Identity and Access Management


SoftwareReviews names Symantec Identity Governance & Administration, Microsoft Identity Manager, and HID DigitalPersona as Identity and Access Management Emotional Footprint Award Winners.


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Identity and Access Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Symantec

Symantec Identity Governance & Administration

Grant trusted users access to on-premises and cloud applications with broad provisioning

8.4

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

5% Negative 87% Positive
Badge Winner
22Reviews

Microsoft

Microsoft Identity Manager

Synchronize identities between directories, databases and applications. Enable self-service password, group and certificate management. Increase admin security and thwart identity theft with policies, privileged access and roles.

7.8

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

5% Negative 81% Positive
Badge Winner
57Reviews

HID Global

HID DigitalPersona

The edge of your enterprise is now anywhere people work and defending this borderless enterprise requires focusing on the human factor — user identity. The Crossmatch DigitalPersona solution delivers strong, multi-factor authentication designed for the people that use it and those that manage it. Crossmatch was acquired by HID Global in September 2018.

7.7

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

5% Negative 81% Positive
Badge Winner
48Reviews

Other Evaluated Vendors


SAP

SAP Identity and Access Management

Safeguard your company's information assets with identity and access management and security compliance. Manage business continuity and minimize cost and risk with an approach to identity and access management that drives security compliance.

7.4

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

6% Negative 77% Positive
43Reviews

IBM

IBM Identity Manager

IBM® Security identity and access management solutions help strengthen compliance and reduce risk by protecting and monitoring user access in today's multi-perimeter environments.

7.3

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

6% Negative 77% Positive
26Reviews

RSA

RSA Via

RSA Via is a set of SaaS and software solutions that work together to protect the entire identity and access lifecycle. It features a governance-driven approach to ensure consistency in access controls, regardless of the user’s location, device or where the resources reside. RSA Via ensures continuous compliance with changing rules and regulations without rendering current IAM investments obsolete.

7.2

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

7% Negative 78% Positive
43Reviews

Oracle

Oracle Identity and Access Management

Oracle’s complete, integrated next-generation identity management platform provides breakthrough scalability with an industry-leading suite of identity management solutions. Reduce operational costs. Achieve rapid compliance with regulatory mandates. Secure sensitive applications and data—regardless of whether they are hosted on premises or in the cloud.

6.9

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

7% Negative 69% Positive
23Reviews

Okta

Okta Identity and Access Management

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

6.8

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

8% Negative 71% Positive
16Reviews

For the full list of vendors in this space, click here.

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