Emotional Footprint Awards 2019

Web Experience Management


Software Reviews names Episerver Digital Experience Cloud, Hippo CMS, Magnolia Digital Business Platform, Kentico Web Content Management, and concrete5 as Web Experience Management Emotional Footprint Award Winners.

Web Experience Management

Emotional Footprint Awards

Software Reviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Episerver

Episerver Digital Experience Cloud

Episerver Digital Experience Cloud platform for creating, managing, and optimizing digital experiences including powerful content management, digital commerce, and enterprise search functionality.

9.4

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

95

Value Index

VALUE INDEX

2% Negative 94% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
11Reviews

Bloomreach Inc

Hippo CMS

Hippo is the open-source content management system at the heart of BloomReach Experience. This Java CMS enables companies to orchestrate and deliver cross-channel digital experiences. Hippo’s clean, modular architecture and support for open standards & headless implementations make it the ideal platform for agile development and open integration.

9.2

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

93

Value Index

VALUE INDEX

0% Negative 92% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
43Reviews

Magnolia

Magnolia Digital Business Platform

As a platform for your digital business, Magnolia lets you integrate all the different pieces of your digital infrastructure, giving your team easy-to-use, task-focused apps and providing your customers with a great experience on every digital touchpoint that matters.

9.2

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

97

Value Index

VALUE INDEX

0% Negative 87% Positive