Emotional Footprint Awards 2019

Web Experience Management


SoftwareReviews names Episerver Digital Experience Cloud, Hippo CMS, Magnolia Digital Business Platform, Kentico Web Content Management, and concrete5 as Web Experience Management Emotional Footprint Award Winners.


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Web Experience Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Episerver

Episerver Digital Experience Cloud

Episerver Digital Experience Cloud platform for creating, managing, and optimizing digital experiences including powerful content management, digital commerce, and enterprise search functionality.

9.4

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

95

Value Index

VALUE INDEX

2% Negative 94% Positive
Badge Winner
11Reviews

Bloomreach Inc

Hippo CMS

Hippo is the open-source content management system at the heart of BloomReach Experience. This Java CMS enables companies to orchestrate and deliver cross-channel digital experiences. Hippo’s clean, modular architecture and support for open standards & headless implementations make it the ideal platform for agile development and open integration.

9.2

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

93

Value Index

VALUE INDEX

0% Negative 92% Positive
Badge Winner
43Reviews

Magnolia

Magnolia Digital Business Platform

As a platform for your digital business, Magnolia lets you integrate all the different pieces of your digital infrastructure, giving your team easy-to-use, task-focused apps and providing your customers with a great experience on every digital touchpoint that matters.

9.2

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

97

Value Index

VALUE INDEX

0% Negative 87% Positive
Badge Winner
10Reviews

Kentico Software

Kentico Web Content Management

With much more out-of-the-box functionality than any other vendor, Kentico’s Web Content Management solution leverages features such as ready-to-use web parts, widgets, multiple language support, and mobile previews and device detection, to free time and resources so you can accomplish more.

9.0

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 92% Positive
Badge Winner
19Reviews

concrete5

concrete5

concrete5 is an Open Source Content Management System (CMS). Empower your editors to create and share more content.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 92% Positive
Badge Winner
11Reviews

Other Evaluated Vendors


Enonic

Enonic XP

Blend sites, applications and services together seamlessly. Our powerful Web Operating System simplifies all stages of the digital delivery process - focus on solution rather than technology.

8.9

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 91% Positive
21Reviews

DNN Corp.

Evoq

Our CMS products like Evoq help marketers deliver engaging, customer-centric web experiences. Creating and managing content, pages, and digital assets has never been easier or more efficient. Evoq Content is so intuitive, that marketers can jump right in and get pages up quickly, without IT assistance.

8.9

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

1% Negative 90% Positive
14Reviews

PaperThin Inc.

PaperThin CommonSpot

PaperThin's web content management system CommonSpot is designed to specifically address the requirements of web content management, web experience management, brand management, social media management, document management, and community management, while satisfying the needs of digital marketers and business users at every technical level.

8.9

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

0% Negative 86% Positive
13Reviews

Automattic

WordPress.org

WordPress.org is software designed for everyone, emphasizing accessibility, performance, security, and ease of use. We believe great software should work with minimum set up, so you can focus on sharing your story, product, or services freely. The basic WordPress.org software is simple and predictable so you can easily get started. It also offers powerful features for growth and success.

8.8

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

3% Negative 90% Positive
60Reviews

Weebly

Weebly

Weebly is a consumer service that gives people a surprisingly easy and affordable way to create a site that is as unique as they are. Weebly lets entrepreneurs start something and showcase their work. With a Weebly site, people can communicate with their clients, promote their works to potential buyers, share their story with like-minded people, and be an authority on personal and professional interests.

8.8

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 93% Positive
58Reviews

Automattic

WordPress VIP

Your enterprise content platform shouldn’t be a drag on time, resources, and sanity. WordPress VIP is a fully managed WordPress cloud platform for unparalleled scale, security, flexibility, and performance. End-to-end guidance and hands-on support every step of the way, from project consideration through launch and every day thereafter. WordPress VIP is built for Enterprise WordPress requirements like single sign-on, custom database tables, and running your own self-contained WordPress instances.

8.7

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

2% Negative 89% Positive
10Reviews

Joomla

Joomla Content Management

Joomla! is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla! the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.

8.5

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

4% Negative 87% Positive
36Reviews

Sitecore

The Sitecore Experience Platform

Content is the lifeblood of authentic customer conversations, and what you say is as important as how you say it. As one of the three key capabilities you need for context marketing, the Sitecore Web Experience Manager CMS is an integrated platform built from the ground up to support global, multilingual content at scale and provide the flexibility that enterprises demand.

8.3

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 90% Positive
20Reviews

Percussion Software

Percussion CM1

Percussion CMS makes it easy to create and manage content-rich, SEO friendly websites. It's the first web content management system built for marketers. Update your website content without any technical skills and go live faster than ever.

8.3

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

0% Negative 83% Positive
11Reviews

Adobe

Adobe Experience Manager

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets.

8.2

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

5% Negative 85% Positive
55Reviews

OpenText

OpenText TeamSite

OpenText TeamSite is an easy-to-use, modern web content management (WCM) platform that helps you take control of your multichannel digital experiences, site design, layout, rich media management, and analytics. OpenText TeamSite helps you convert prospects into loyal followers across the entire customer journey.

8.2

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 84% Positive
20Reviews

Wix.com Ltd.

Wix

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

8.1

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

4% Negative 92% Positive
12Reviews

Ingeniux

Ingeniux CMS

Whether your goal is managing complex websites, targeting content for global markets, or automating web marketing, Ingeniux is the smart solution

7.9

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

6% Negative 82% Positive
15Reviews

IBM

IBM Web Content Manager

IBM® Web Content Manager is designed to accelerate digital content development and deployment through all your digital channels. This web experience management software enables users to create, manage and publish content while IT retains control.

7.9

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

5% Negative 84% Positive
82Reviews

Acquia

Acquia Drupal 8

Drupal helps organizations create and deliver personalized content and digital experiences across web, mobile, and social channels. Discover how Drupal gives you the freedom and flexibility to drive successful digital transformation.

7.9

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

6% Negative 82% Positive
22Reviews

Automattic

WordPress.com

WordPress.com powers beautiful websites for businesses, professionals, and bloggers.

7.9

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

5% Negative 80% Positive
125Reviews

Oracle

Oracle WebCenter Sites

Oracle WebCenter Sites enables marketers and business users to easily create and manage contextually relevant social and interactive online experiences across multiple channels on a global scale to drive sales and loyalty.

7.9

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

5% Negative 83% Positive
80Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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