Data Quadrant Awards 2023
Remote Monitoring and Management
SoftwareReviews names Addigy, TeamViewer Remote Management, Devolutions Remote Desktop Manager, and N‑sight RMM as Remote Monitoring and Management Data Quadrant Award Winners.
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Remote Monitoring and Management
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
- |
- business value scores
- |
- individual feature evaluations
- |
- emotional connection to products
30+ pages
Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Addigy
Addigy
Addigy is a cloud-based IT management platform to manage and secure macOS, iOS, iPadOS and tvOS devices. The only multi-tenant Apple device management and mobile device management (MDM) solution built for both MSPs and enterprise IT teams, Addigy provides IT admins with real-time device access, zero-touch deployment, asset management, monitoring and automated remediation, instant remote control, software deployment, always-on compliance, patch management, and more. At Addigy, we strive to simplify Apple IT management so that any IT admin can easily manage and secure the Apple devices in their managed networks, regardless of their level of Apple expertise.
9.2
Composite
Score
Composite
Score
+95
Emotional
Footprint
Emotional
Footprint
92%
Likeliness to
Recommend
Likeliness
to Recommend
TeamViewer
TeamViewer Remote Management
Enhance your TeamViewer experience, know more about your devices, and proactively keep your IT infrastructure healthy, stable and secure. Boost your IT efficiency and centrally manage, monitor, track, patch, and protect your computers, devices, and software – all from a single platform.
8.8
Composite
Score
Composite
Score
+92
Emotional
Footprint
Emotional
Footprint
93%
Likeliness to
Recommend
Likeliness
to Recommend
Devolutions
Devolutions Remote Desktop Manager
Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and robust mobile apps to complement desktop clients for Windows and Mac, RDM is a Swiss Army knife for remote access. RDM empowers IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.
8.7
Composite
Score
Composite
Score
+98
Emotional
Footprint
Emotional
Footprint
91%
Likeliness to
Recommend
Likeliness
to Recommend
SolarWinds Inc
N‑sight RMM
N‑sight RMM platform delivers a powerful combination of capabilities that get you up and running fast, for one low price. So you can quickly earn more, while paying less.
8.7
Composite
Score
Composite
Score
+87
Emotional
Footprint
Emotional
Footprint
88%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Addigy
Breadth of Features
Datto RMM
Business Value Created
Addigy
Ease of Customization
Addigy
Ease of Data Integration
Addigy
Ease of IT Administration
Addigy
Ease of Implementation
Addigy
Product Strategy and Rate of Improvement
Addigy
Quality of Features
N‑sight RMM
Usability and Intuitiveness
Addigy
Vendor Support
N‑sight RMM
Vendor Capability Awards
Availability and Quality of Training
Addigy
Breadth of Features
Datto RMM
Business Value Created
Addigy
Ease of Customization
Addigy
Ease of Data Integration
Addigy
Ease of IT Administration
Addigy
Ease of Implementation
Addigy
Product Strategy and Rate of Improvement
Addigy
Quality of Features
N‑sight RMM
Usability and Intuitiveness
Addigy
Vendor Support
N‑sight RMM
Other Evaluated Vendors
Kaseya Limited
Datto RMM
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
8.6
Composite
Score
Composite
Score
+88
Emotional
Footprint
Emotional
Footprint
88%
Likeliness to
Recommend
Likeliness
to Recommend
NinjaOne
NinjaOne
NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
8.5
Composite
Score
Composite
Score
+89
Emotional
Footprint
Emotional
Footprint
93%
Likeliness to
Recommend
Likeliness
to Recommend
Atera
Atera
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
8.5
Composite
Score
Composite
Score
+96
Emotional
Footprint
Emotional
Footprint
84%
Likeliness to
Recommend
Likeliness
to Recommend
GoTo
LogMeIn Central
Maintain Your IT Infrastructure from Anywhere with Powerful RMM software. Enable your employees to work from home instantly and keep your business secure with LogMeIn Central.
8.4
Composite
Score
Composite
Score
+92
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
Kaseya Limited
Kaseya VSA
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
8.2
Composite
Score
Composite
Score
+84
Emotional
Footprint
Emotional
Footprint
90%
Likeliness to
Recommend
Likeliness
to Recommend
MMSOFT Design
Pulseway
Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.
8.2
Composite
Score
Composite
Score
+80
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
ConnectWise
ConnectWise Automate
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
7.6
Composite
Score
Composite
Score
+69
Emotional
Footprint
Emotional
Footprint
84%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
