Datto RMM Logo
Datto RMM Logo
Kaseya

Datto RMM

7.5 /10
Category
Datto RMM
7.5 /10

What is Datto RMM?

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

Company Details


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Awards & Recognition

Datto RMM won the following awards in the Remote Monitoring and Management category

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Datto RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto RMM.

83 Likeliness to Recommend

94 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto RMM?

6% Negative
8% Neutral
86% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 80

Real User Monitoring

86

Patch Management

83

Process Automation

83

Network Management

81

Remote NOC, SOC, Helpdesk Integration

80

Discovery

80

Remote Control

78

Support for IoT Devices

78

Anti Malware Signature Detection

76

Ransomware Recovery and Removal

76

Endpoint Backup

76

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

85

Breadth of Features

83

Ease of Implementation

82

Ease of Data Integration

81

Quality of Features

81

Ease of IT Administration

80

Ease of Customization

78

Business Value Created

78

Vendor Support

76

Availability and Quality of Training

73

Product Strategy and Rate of Improvement

73

Datto RMM Reviews

Er Avinash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Datto Remote management tool

Likeliness to Recommend

9 /10

What differentiates Datto RMM from other similar products?

- Very sorted and stable SaaS product. - Properly distinguish options inside the UI of the product. - Performance and reliability with other similar products have no comparison.

What is your favorite aspect of this product?

Performance and inbuilt features are extremely high than average RMM product.

What do you dislike most about this product?

Little bit confusion over the hierarchy settings and support is not up to the mark.

What recommendations would you give to someone considering this product?

Product wise it is just perfect to work with.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Caring
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Avoid Datto RMM

Likeliness to Recommend

1 /10

Cons

  • Inhibits Innovation
  • Less Reliable
  • Less Performance Enhancing

MOHAMED D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

A decent product from Datto

Likeliness to Recommend

9 /10

What differentiates Datto RMM from other similar products?

Datto has tools for ticketing system, backup etc. from Datto itself.

What is your favorite aspect of this product?

The GUI of the new version is very user friendly and attractive.

What do you dislike most about this product?

Integration with the third-party apps/tools.

What recommendations would you give to someone considering this product?

It would be great if it is more light weight.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

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