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Pulseway Logo
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Pulseway

7.5 /10
Category
Pulseway
7.5 /10

What is Pulseway?

Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.

Company Details


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Awards & Recognition

Pulseway won the following awards in the Remote Monitoring and Management category

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Pulseway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pulseway.

88 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pulseway?

5% Negative
7% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 78

Remote Control

87

Real User Monitoring

82

Mobile Device Management

82

Patch Management

81

Remote NOC, SOC, Helpdesk Integration

80

Network Management

80

Support for IoT Devices

79

Discovery

78

Process Automation

76

Anti Malware Signature Detection

75

Ransomware Recovery and Removal

70

Vendor Capability Ratings

Average 80

Ease of IT Administration

87

Ease of Implementation

87

Business Value Created

82

Usability and Intuitiveness

81

Quality of Features

80

Breadth of Features

80

Vendor Support

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

77

Ease of Customization

73

Availability and Quality of Training

72

Pulseway Reviews

Milan P.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

User friendly

Likeliness to Recommend

7 /10

What differentiates Pulseway from other similar products?

Pulseway offers robust automation features, including the ability to create and manage custom scripts.

What is your favorite aspect of this product?

Users can tailor dashboards, notifications, and reports to fit their specific needs. This level of customization helps in creating a more personalized and effective monitoring environment.

What do you dislike most about this product?

The alerts can be configured based on thresholds and priorities, ensuring that users are notified only about the most relevant issues.

What recommendations would you give to someone considering this product?

Enhance automation features with support for additional scripting languages and more complex workflows to automate a wider range of tasks.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

Bruno M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Very innovative.

Likeliness to Recommend

9 /10

What differentiates Pulseway from other similar products?

The dashboard is customizable and the support is very good.

What is your favorite aspect of this product?

Easy to Implement and easy to use - very nice and clean GUI. Patch management is great, they are always keen to help wherever possible

What do you dislike most about this product?

Poor integration with antivirus, very limited, I would like to see more of that.

What recommendations would you give to someone considering this product?

Is a good product, it has it's limitations with the antivirus, but support is very good, the interface is friendly and easy to use. I would recomend the product to anyone.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Fair

Jake D.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Simple + Easy to Use and Integrate

Likeliness to Recommend

8 /10

What differentiates Pulseway from other similar products?

How easy and quick it is to integrate, doing mass deployments to remote desktops has made our jobs much easier, being able to get 100+ new devices under our Pulseway management quick and painless. Also having integration with Webroot for easy deployment has saved us many hours.

What is your favorite aspect of this product?

The fluidity, the team behind development for Pulseway are quick and responsive. We've had plenty of meetings with them to discuss features and feel that they take feature requests seriously. The continued additions of features is very welcomed (ITGlue integration being one that was a more recent one that has made life easier).

What do you dislike most about this product?

There seems to be some issues with remote connections. Or at least some features that lack in this department. One big gripe would be with Pulseway not being able to retain connection as the remote computer is restarting as some other remote software providers have implemented.

What recommendations would you give to someone considering this product?

The biggest thing to consider before Pulseway in my opinion is if large amounts of customization are integral. There is customization but it's more like bending the framework that is in place rather than restructuring it in a way you'd like.

Pros

  • Continually Improving Product
  • Effective Service
  • Reliable
  • Enables Productivity

Cons

  • Wastes Time
  • Vendor's Interest First
  • Under Delivered

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