What is Pulseway?
Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pulseway?
Pros
- Respectful
- Reliable
- Enables Productivity
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Mobile Device Management
Patch Management
Remote NOC, SOC, Helpdesk Integration
Network Management
Support for IoT Devices
Discovery
Process Automation
Anti Malware Signature Detection
Ransomware Recovery and Removal
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Pulseway Reviews
Milan P.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
User friendly
Likeliness to Recommend
What differentiates Pulseway from other similar products?
Pulseway offers robust automation features, including the ability to create and manage custom scripts.
What is your favorite aspect of this product?
Users can tailor dashboards, notifications, and reports to fit their specific needs. This level of customization helps in creating a more personalized and effective monitoring environment.
What do you dislike most about this product?
The alerts can be configured based on thresholds and priorities, ensuring that users are notified only about the most relevant issues.
What recommendations would you give to someone considering this product?
Enhance automation features with support for additional scripting languages and more complex workflows to automate a wider range of tasks.
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Bruno M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
Very innovative.
Likeliness to Recommend
What differentiates Pulseway from other similar products?
The dashboard is customizable and the support is very good.
What is your favorite aspect of this product?
Easy to Implement and easy to use - very nice and clean GUI. Patch management is great, they are always keen to help wherever possible
What do you dislike most about this product?
Poor integration with antivirus, very limited, I would like to see more of that.
What recommendations would you give to someone considering this product?
Is a good product, it has it's limitations with the antivirus, but support is very good, the interface is friendly and easy to use. I would recomend the product to anyone.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Fair
Please tell us why you think this review should be flagged.
Jake D.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2023
Simple + Easy to Use and Integrate
Likeliness to Recommend
What differentiates Pulseway from other similar products?
How easy and quick it is to integrate, doing mass deployments to remote desktops has made our jobs much easier, being able to get 100+ new devices under our Pulseway management quick and painless. Also having integration with Webroot for easy deployment has saved us many hours.
What is your favorite aspect of this product?
The fluidity, the team behind development for Pulseway are quick and responsive. We've had plenty of meetings with them to discuss features and feel that they take feature requests seriously. The continued additions of features is very welcomed (ITGlue integration being one that was a more recent one that has made life easier).
What do you dislike most about this product?
There seems to be some issues with remote connections. Or at least some features that lack in this department. One big gripe would be with Pulseway not being able to retain connection as the remote computer is restarting as some other remote software providers have implemented.
What recommendations would you give to someone considering this product?
The biggest thing to consider before Pulseway in my opinion is if large amounts of customization are integral. There is customization but it's more like bending the framework that is in place rather than restructuring it in a way you'd like.
Pros
- Continually Improving Product
- Effective Service
- Reliable
- Enables Productivity
Cons
- Wastes Time
- Vendor's Interest First
- Under Delivered
Please tell us why you think this review should be flagged.
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