Data Quadrant Awards 2022
Appointment Scheduling
SoftwareReviews names Zoho Bookings, Chili Piper Instant Booker, and Calendly as Appointment Scheduling Data Quadrant Award Winners.
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Appointment Scheduling
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
- |
- business value scores
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- individual feature evaluations
- |
- emotional connection to products
30+ pages
Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Zoho
Zoho Bookings
Zoho Bookings is a dedicated scheduler that doubles as a website-compatible booking page. That means your customers can sign up for discovery calls with you at any time and they can access your booking page from their mobile devices.
9.2
Composite
Score
Composite
Score
+100
Emotional
Footprint
Emotional
Footprint
93%
Likeliness to
Recommend
Likeliness
to Recommend
Chili Piper
Chili Piper Instant Booker
Chili Piper’s advanced scheduling software helps B2B revenue teams double their conversion rates, increase customer satisfaction, and reach new levels of productivity. Meet with B2B buyers in real-time to drive revenue, without endless decision trees. Built for modern marketing and sales teams. Personalize engagements with priority accounts as soon as they land on your website.
9.1
Composite
Score
Composite
Score
+93
Emotional
Footprint
Emotional
Footprint
91%
Likeliness to
Recommend
Likeliness
to Recommend
Calendly
Calendly
Calendly is a hub for scheduling meetings professionally and efficiently, eliminating the hassle of back-and-forth emails so you can get back to work. Calendly is a powerful yet simple automated scheduling tool, takes the work out of connecting with others. Calendly uncomplicates scheduling by only offering times that work with your availability across all of your calendars.
9.1
Composite
Score
Composite
Score
+95
Emotional
Footprint
Emotional
Footprint
93%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Chili Piper Instant Booker
Breadth of Features
Chili Piper Instant Booker
Business Value Created
Chili Piper Instant Booker
Ease of Customization
Chili Piper Instant Booker
Ease of Data Integration
Chili Piper Instant Booker
Ease of IT Administration
Chili Piper Instant Booker
Ease of Implementation
Chili Piper Instant Booker
Product Strategy and Rate of Improvement
Chili Piper Instant Booker
Quality of Features
Zoho Bookings
Usability and Intuitiveness
Calendly
Vendor Support
Chili Piper Instant Booker
Vendor Capability Awards
Availability and Quality of Training
Chili Piper Instant Booker
Breadth of Features
Chili Piper Instant Booker
Business Value Created
Chili Piper Instant Booker
Ease of Customization
Chili Piper Instant Booker
Ease of Data Integration
Chili Piper Instant Booker
Ease of IT Administration
Chili Piper Instant Booker
Ease of Implementation
Chili Piper Instant Booker
Product Strategy and Rate of Improvement
Chili Piper Instant Booker
Quality of Features
Zoho Bookings
Usability and Intuitiveness
Calendly
Vendor Support
Chili Piper Instant Booker
Other Evaluated Vendors
HubSpot
Hubspot Meeting Scheduler
HubSpot Free Meeting Scheduler helps you schedule meetings faster and forget the back-and-forth emails. Your calendar stays full, and you stay productive. Give prospects the power to book meetings with you, and save hours of time on unnecessary emailing. HubSpot’s meetings tool syncs to your Google or Office 365 calendar, so prospects can always see your most up-to-date availability.
8.9
Composite
Score
Composite
Score
+99
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
YouCanBook.me Ltd
YouCanBook.me
YouCanBook.me is simple online scheduling for your team. It eliminates back and forth emails and customers can make bookings straight into your calendar. with YouCanBook.me, connect with your calendar and only share the times you want with your customers - they book straight into your calendar. Customers get their own notifications, reminders, calendar invites and more.
8.9
Composite
Score
Composite
Score
+95
Emotional
Footprint
Emotional
Footprint
96%
Likeliness to
Recommend
Likeliness
to Recommend
SimplyBook.me Ltd.
SimplyBook.me
Simplybook.me provides an online booking solution allowing service companies to accept bookings through any online device 24/7. Accept bookings through your website, via Facebook or your SimplyBook.me mobile responsive booking site. SimplyBook.me is easy to use, yet customizable and flexible enough to fit your business or organization like a glove. The system works for businesses and organisations of all sizes, from solopreneurs to enterprise operations. The system is modular, with a basic system providing all the necessary functionality to accept and manage bookings online. A range of custom features to tailors the system to user needs.
8.9
Composite
Score
Composite
Score
+100
Emotional
Footprint
Emotional
Footprint
92%
Likeliness to
Recommend
Likeliness
to Recommend
Squarespace Inc
Acuity Scheduling
Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.
8.6
Composite
Score
Composite
Score
+86
Emotional
Footprint
Emotional
Footprint
90%
Likeliness to
Recommend
Likeliness
to Recommend
10to8 Ltd.
10to8
10to8 is an online scheduling and appointment reminder software system, built to be easy to use for businesses. It comes with a web-based booking calendar, for you and your clients, and supports email and SMS notifications. 10to8’s software allows customers to book or update appointments with you or your staff, whenever it’s convenient for them, so they don’t have to wait to call during your opening hours. Its automatic appointment reminders have been shown to cut no-shows for businesses to 1 in every 900 appointments.
8.6
Composite
Score
Composite
Score
+96
Emotional
Footprint
Emotional
Footprint
91%
Likeliness to
Recommend
Likeliness
to Recommend
Doodle AG
Doodle
Doodle is a simple way to schedule meetings and events. With Doodle, create a poll with all the date/time options you want, let everyone choose their preferences and within minutes you've scheduled the best possible date. Quickly schedule 1:1s with outside parties, without guessing or asking about availability. You show your best times. Guests narrow it down. Date and time set.
8.4
Composite
Score
Composite
Score
+83
Emotional
Footprint
Emotional
Footprint
88%
Likeliness to
Recommend
Likeliness
to Recommend
Setmore
Setmore
Setmore offers a free online scheduling platform for you to connect with your customers. Manage all your appointments through one simple calendar system and give your business the freedom to grow. Every account comes with a customizable Booking Page that enables you to display your services, availability, and pricing online. Empower your customers to self-book appointments and classes 24/7. Your Booking Page can be used as a standalone site or connect with your existing website and social media pages to create all-new booking gateways.
8.4
Composite
Score
Composite
Score
+84
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
