Unified Communications as a Service

April 24, 2020 Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

March 31, 2020 Microsoft Announces Updates to Firstline Worker Plans

Microsoft announces the addition of a new plan and changes to its Firstline Worker plans. The new M365 plan will slot in below the current Firstline Worker plan.

February 21, 2020 Cisco Announces New Hardware Webex Room USB

In this third brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new hardware Webex Room USB.

February 04, 2020 Microsoft Announces New Ways to Empower Firstline Workers With Office 365

On January 9, 2020, Microsoft announced new ways to empower firstline workers using Office 365.

February 04, 2020 Microsoft Teams Outage After Microsoft Forgets to Renew Certificate

On February 3, 2020, Microsoft Teams experienced a three-hour outage, starting at 09:00 (ET). This was caused by Microsoft failing to renew its authentication certificate. The bigger picture here is that the outage of a widely adopted cloud-based platform reinforces your need for a communication business continuity plan.

February 04, 2020 Avaya to End “Power by Avaya IP Office”

Avaya has announced that it is ending its “Power by Avaya IP Office” cloud-based solution to focus on its new UCaaS solution “Avaya Cloud Office by RingCentral.”

January 16, 2020 Microsoft Teams Innovations to Benefit Healthcare Organizations

Microsoft Teams’ latest innovations offer a range of benefits for healthcare organizations.

January 07, 2020 Mitel/Avaya Merger Looks Imminent

It is likely that Mitel will acquire Avaya, following news that Avaya CEO Jim Chirico stated he would be seeking “strategic alternatives” during the company’s August 13 third quarter earnings call.

December 20, 2019 Swit Launches Advanced Tier

Swit has launched a new Advanced tier for its collaboration suite, enabling innovative cross-team collaboration for small and large organizations.

November 11, 2019 Avaya Announces Partnership With RingCentral

Avaya announced a partnership with RingCentral, a move that jointly strengthens the two companies’ positions in the growing cloud-based unified communications market.

October 24, 2019 Avaya in Talks With RingCentral to Form Joint Venture

Avaya moved away from the idea of being acquired following news that it is in talks to partner with RingCentral.

October 09, 2019 Avaya Announces New Contact Center as a Service Platform, IX-CC

Avaya has announced its next generation Contact Center as a Service (CCaaS) platform titled “IX-CC,” marking the company’s move toward a cloud-based subscription program.

September 27, 2019 Cisco’s Shares Fall Nearly 16% in August

Cisco’s shares fell nearly 16% in August. However, the broader context is that Cisco’s poor stock performance might be due to external circumstances.

August 21, 2019 Avaya Releases New Firmware to Resolve Vulnerability in VoIP Phones

Avaya’s newly released firmware addresses a vulnerability that has survived for 10 years in VoIP phone models configured with H.323 signaling.

August 19, 2019 Interview: Josh Lee, CEO of Swit

In this note, I interview CEO Josh Lee of Swit. Areas covered include: why Swit fills a gap in the marketplace, Swit’s competitive advantages, Swit’s security governance, and Swit’s contrast with Office 365.

August 14, 2019 Global Unified Communications Market to Be Worth $167.1 Billion by 2025

The global unified communications market will have an anticipated worth of US$167.1 billion by 2025.

July 23, 2019 IDC Identifies 2019 Leaders in UC&C Market

International Data Corporation’s 2019 report identifies four vendors as leaders in the unified communications and collaboration market: Avaya, Cisco, Microsoft, and Mitel.

July 23, 2019 Start-up Swit Raises $6 Million in Seed Funding

Swit raises $6 million in additional seed funding to support its rapid growth in the team collaboration app market.

July 23, 2019 Swit – Who Are They and What’s Next?

This brief provides a snapshot of start-up Swit, a team collaboration suite.

March 22, 2019 Cisco Is Bringing Cognitive Collaboration to the Contact Center

Cisco unveiled three AI features for its Unified Contact Center Enterprise and Unified Contact Center Express at Enterprise Connect 2019. These features should help, but don’t replace your agents with bots anytime soon.