Unified Communications

September 27, 2019 Cisco’s Shares Fall Nearly 16% in August

Cisco’s shares fell nearly 16% in August. However, the broader context is that Cisco’s poor stock performance might be due to external circumstances.

August 21, 2019 Avaya Releases New Firmware to Resolve Vulnerability in VoIP Phones

Avaya’s newly released firmware addresses a vulnerability that has survived for 10 years in VoIP phone models configured with H.323 signaling.

August 19, 2019 Interview: Josh Lee, CEO of Swit

In this note, I interview CEO Josh Lee of Swit. Areas covered include: why Swit fills a gap in the marketplace, Swit’s competitive advantages, Swit’s security governance, and Swit’s contrast with Office 365.

August 14, 2019 Global Unified Communications Market to Be Worth $167.1 Billion by 2025

The global unified communications market will have an anticipated worth of US$167.1 billion by 2025.

July 23, 2019 IDC Identifies 2019 Leaders in UC&C Market

International Data Corporation’s 2019 report identifies four vendors as leaders in the unified communications and collaboration market: Avaya, Cisco, Microsoft, and Mitel.

July 23, 2019 Start-up Swit Raises $6 Million in Seed Funding

Swit raises $6 million in additional seed funding to support its rapid growth in the team collaboration app market.

July 23, 2019 Swit – Who Are They and What’s Next?

This brief provides a snapshot of start-up Swit, a team collaboration suite.

March 22, 2019 Cisco Is Bringing Cognitive Collaboration to the Contact Center

Cisco unveiled three AI features for its Unified Contact Center Enterprise and Unified Contact Center Express at Enterprise Connect 2019. These features should help, but don’t replace your agents with bots anytime soon.