What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jul 2020
Such a better tool than competitors!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Security Frustrates
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2020
High quality service, and popular with many.
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Marschell R.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2020
Zoom satisfies beyond our expectations.
Likeliness to Recommend
What differentiates Zoom from other similar products?
The prioritizing of participants and the ability to have multiple co-hosts. Also, better video streaming quality.
What is your favorite aspect of this product?
Ease of use and management.
What do you dislike most about this product?
Many of the keyboard hotkeys gets lost due to lost of focus in Windows 10. This causes extra setup when using a Stream Deck or similar problem.
What recommendations would you give to someone considering this product?
The free version does not scratch the breath of features. I would recommend subscribing for the full version for a month or so to test our for your circumstances. If you are satisfied after this period, then look into purchasing an enterprise licence based on the number of seats needed. This product can be used strictly as stand alone cloud accounts or integrated as a part of you AD accounts.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
