Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Anna M.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Solution for Audio/Video Meetings

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

I routinely use Zoom to communicate with my coworkers for presentations or sessions that require a big number of people to attend, and session recording is necessary. It's what I use for each voice and video conference with my clients and colleagues.

What is your favorite aspect of this product?

It's simply a basic program that can be used on a number of systems, like my smartphone and desktop computer. It is useful when a big number of people is required for a meeting. When compared to other traditional tools, the sound level is far higher. We could also give personal greetings to everyone at the meeting. In addition, we always had the capacity to tape any type of meeting.

What do you dislike most about this product?

There is a time frame of 30 minutes, similar to longer meetings, and we should resume the session after half an hour. Zoom has a bunch of connectivity issues as well because it requires a high-speed internet subscription. It doesn't allow us to enroll using websites on our mobile phones, but instead demands us to download an app. Furthermore, its interface wasn't as appealing as those of other similar apps.

What recommendations would you give to someone considering this product?

Zoom is the best video chat software in the market, and it comes highly recommended.

Pros

  • Client's Interest First
  • Transparent
  • Friendly Negotiation
  • Helps Innovate

Artur I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Full of features at no cost at all.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

List of features is beyond what other products offer

What is your favorite aspect of this product?

How easily I can onboard my new clients to use it.

What do you dislike most about this product?

That hey only offer 40 minutes of video call on the free plan for multiple users.

What recommendations would you give to someone considering this product?

Try the free version and you won't be disappointed.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

ANUP G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

"Good product"

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

It has amazing functionality and is simple to use for our users from many departments on any device from anywhere without any technical knowledge that differentiates Zoom from other similar products.

What is your favorite aspect of this product?

I appreciate that, in addition to being a video communication option for the current world, you can also display your screen, link and control another person's screen, and draw on slides, among other things. It may be used in a variety of meeting formats as well as in the IT area to show and train users. Breakout rooms have been shown to be beneficial in a variety of situations. It works nicely on my computer, tablet, and phone, making it a convenient alternative for on-the-go users. Every time I log onto Zoom, I seem to uncover a new function that makes my life simpler.

What do you dislike most about this product?

It may be incredibly sluggish at times, much more so than Google Meet, which is why we still utilise Meet for the majority of our general, bigger meetings. While having a faster internet connection is preferable, it is not always attainable, and meet is more reliable in that regard. I occasionally have difficulties connecting my Bluetooth speakers, and even when they are connected, the volume appears to be very low no matter what I try. As a premium customer, I believe that audio should not be my primary concern.

What recommendations would you give to someone considering this product?

Compared to WebEx, or any other application, Zoom makes it the easiest to arrange and distribute an invitation. Zoom allows me to speak with people from any device, anywhere, with the good audio and video quality.

Pros

  • Caring
  • Saves Time
  • Respectful
  • Client Friendly Policies

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