Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Amar k.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best Video Conferencing Tool

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is famous for video conferencing, During Covid zoom cover market in an board level. Smooth video conferencing makes zoom unique in market.

What is your favorite aspect of this product?

Favorite aspect for Zoom, I would like to say zoom is quite product for video conferencing. I like few more feature which i am explaining below. - Audio /Video call with instant messaging feature makes thing easier for user. - if anyone wants to explain anything over call , he/she can use screen sharing feature for explaining things in an very clear manner. - for joining zoom call we can one unique feature that is joining call from joining code in zoom, means if we have meeting Id, we need to only enter meet id and we navigated zoom call.

What do you dislike most about this product?

If we want to say about dislike then we have one point which I happens with me many times. - When network is fluctuation or slow , automatically I got left from call. one day its happened around 4-5 times.

What recommendations would you give to someone considering this product?

I have some recommendation for improvement. - if slow network or fluctuation , call should be drop immediately. - Joining meeting through meeting Id some time took too much time to enter in meeting. so this should be immediate entry on entering meeting code.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Andrews L.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Unlike other zoom products, Zoom helps people stay connected so they can do more together. From meetings, chat, phone, and webinars to online event and conference room systems

What is your favorite aspect of this product?

What we like most about this platform is that, although it is not a new tool, it is a tool that cares about staying innovated so that its users have better experiences when they are in a meeting or a seminar. In addition, another feature is that this product is extremely light for both applications on computers and mobile phones.

What do you dislike most about this product?

Right now there is a factor that forces many people to implement new ways to meet because, due to the pandemic, collaboration tools become a tool of daily use, so how do you make your selection? Although we already used the product before with the pandemic, we learned to use it more fully, which allowed us to improve, and it has unique characteristics. In addition, we also used the chat function to take notes and keep records of the Meeting Minutes.

What recommendations would you give to someone considering this product?

If it is easy to recommend it since it is a very useful tool both for work and even in daily life to make calls to relatives or attend virtual classes, in addition to that you can also use the mobile application to use it wherever necessary.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Hamza H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

It is Amazing Audio Video Calls

Likeliness to Recommend

4 /10

What differentiates Zoom Workplace from other similar products?

With Zoom, the organizer has the power to fully control the meeting. You can mute all microphones, control attendees’ presentation access and so on. Moreover, this tool allows attendees to contribute to the conversation by virtually raising their hands. Zoom’s chat utility also lets viewers directly communicate with the instructor and other attendees, ensuring a collaborative classroom setting.

What is your favorite aspect of this product?

1) Quick Invite 2) Record Meeting 3) Share Screen 4) Mute Audio 5) Meeting Reminder (Mobile)

What do you dislike most about this product?

It takes a long time to return to the main screen while using a low bandwidth internet connection. In Zoom Rooms sometimes there are audio problems or the mute button does not respond quickly.

What recommendations would you give to someone considering this product?

If have big and international company to must be use zoom products, because it very helpful to organize meeting for many people.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Includes Product Enhancements
  • Security Protects

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