What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Chai L.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
The standard of video calls but can be improved
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is the original for a reason. It is highly effective for seminars, presentations, and anything you may need to record for.
What is your favorite aspect of this product?
The waiting room feature is great, it enables you to let people in when you choose.
What do you dislike most about this product?
It is difficult to arrange the chat like you would in Google Meet. I wish it were easier.
What recommendations would you give to someone considering this product?
If you need advanced features I'd consider Zoom.
Pros
- Helps Innovate
- Effective Service
- Saves Time
- Generous Negotitation
Please tell us why you think this review should be flagged.
Gustavo C.
- Role: C-Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Performance and quality during conference
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Call performance is a difference, with the same bandwidth the call with Zoom always perform better, no breaking issues, wonderful audio quality and video quality
What is your favorite aspect of this product?
Performance
What do you dislike most about this product?
As others are copying Zoom features the layout is getting old fashioned quickly
What recommendations would you give to someone considering this product?
Buy, no discussions, Zoom will make your calls more professional
Pros
- Continually Improving Product
- Acts with Integrity
- Helps Innovate
- Unique Features
Cons
- Less Generous
Please tell us why you think this review should be flagged.
Finley C.
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Top app with some quality features.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The ability to stream meetings on Facebook, I think this is quite a unique feature of Zoom.
What is your favorite aspect of this product?
The Keyboard Shortcuts are so useful, such as start and stop video or switch camera.
What do you dislike most about this product?
I think there is maybe too much add ons and subscriptions in which one subscription is not enough to get the best out of the app.
What recommendations would you give to someone considering this product?
I would highly recommend zoom, especially to those who have to conduct meetings from all different sizes.
Pros
- Caring
- Client Friendly Policies
- Generous Negotitation
- Continually Improving Product
Please tell us why you think this review should be flagged.
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