What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Maria P.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2022
Very useful product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Very useful product and easy to manage. An specific app to carry on your mobile
What is your favorite aspect of this product?
Very useful product and easy to manage. Good features and improving
What do you dislike most about this product?
sudden disconnections
What recommendations would you give to someone considering this product?
Better price
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Respectful
Please tell us why you think this review should be flagged.
Alex S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Empower your remote workforce with Zoom
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom's ease of use has provided an intuitive experience that we need across our organization to remain agile and efficient in our day-to-day work. The fact that I can schedule and create meetings through Zoom, that then integrate with Microsoft Outlook, was a really big selling point for me on the admin side. Also, Zoom met all our requirements of having a tool that could perform reliably on handheld devices in all our offices, on the road, and integrate well with our conference room technology. Zoom’s performance on a mobile device outlives all other competitors' solution that we’ve tested. The incredible usage of bandwidth is amazing.
What is your favorite aspect of this product?
Zoom gave us a feel like me and my clients were actually in the same room. I was able to screen share and show some of them the scenes that we were going to be working on. And live, he could create music as we went through each scene together. Zoom also assisted us to maintain business continuity and aid in employee communications. The onboarding process is so smooth with Zoom. Zoom Phone’s interoperability steers greater flexibility across our organization. Cost savings came easy once the provident team deployed Zoom Phone. It has empowered our remote workforce to communicate and collaborate effectively.
What do you dislike most about this product?
Zoom risk of exposure to data breaches is one of its disadvantages. I truly hope their security will be improved.
What recommendations would you give to someone considering this product?
Zoom's ease of use and its flexibility are second to none. It offers an array of features that will help empower the remote workforce to work effectively and collaborate more. Zoom enables employees to access data from anywhere and even hold meetings from their mobile devices. Zoom is affordable and suits well medium to large enterproses.
Pros
- Trustworthy
- Respectful
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
Ariel O.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Great product to meetings! Easy to use, a few cons
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is a video conferencing software my company uses often. The only other software we have used is GoogleMeets. I’m not seeing a huge difference in these apps. Zoom does allow you to meet outside web browser which is nice in my opinion.
What is your favorite aspect of this product?
I love the virtual backgrounds and being able to record a meeting if needed. During fun zoom calls we will all use the custom virtual backgrounds for more fun. Just love it!
What do you dislike most about this product?
One of my only dislikes about this product is the screen sharing lags sometimes and the chat feature is not super great.
What recommendations would you give to someone considering this product?
If you would like a new video conferencing tool that cares about the end users I highly recommend Zoom. They are easy to get support for and always looking on new ways to help us maximize the product and our time.
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Please tell us why you think this review should be flagged.
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