Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Jeniriana R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom is an excellent connection tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Thanks to Zoom we can get a very good connection through video calls, its system has allowed us to schedule our meetings through a business system, the platform has facilitated us to be able to transmit what we want on different devices in a creative and stable way.

What is your favorite aspect of this product?

Working with Zoom we can explain specific topics with options that allow customers to interact as well. We can install the application on devices with different operating systems. In its interface we can use different marketing options to be able to offer our best service also makes use of HD quality content.

What do you dislike most about this product?

Zoom is a fully paid system, it allows users to make annual contracts, but does not allow to cancel that application until the annuality is over. Other platforms already have almost the same options, but for free, it could be placed options that change the quality of the video and thus be able to save extra data in each video call.

What recommendations would you give to someone considering this product?

The Zoom platform can expand a little more all sections with options for an affordable price and can also have a free version for new users who only want to use it for a month, to develop the meetings with minimal data usage and place a tutorial where the proper use of the platform is indicated to new users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Effective Service

Mark A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Very Easy to Use and Responsive

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Very responsive and very easy to use.

What is your favorite aspect of this product?

Zoom cloud meeting stage is the most incredible on the lookout for on the web and virtual correspondence. The best component of this stage is the convenience and consistent route. Simply in a single tick, a great deal of activity can perform rapidly. Begin speedy gathering, send meeting solicitations, speedy sound/video call, speedy visit, recording meeting over the cloud or locally, screen sharing, quick document move VOIP call support practically all country and a lot more element is the best guide to demonstrate this stage as super easy to understand stage virtual/online cooperative instrument.

What do you dislike most about this product?

To be perfectly honest talking, there is no basic issue I found till now. In any case, there is some example where I feel discontinuous separation while utilizing the portable application, particularly when a continuous Zoom meeting is running and Zoom application is in foundation and another application is in forefront. Whenever any warning come on versatile, on tapping on notice application opened with talk screen however its invest in some opportunity to match up message on visit screen. Aside from over these two issue I didn't confront any more and I'm adoring this application in my every day work life.

What recommendations would you give to someone considering this product?

Zoom meeting arrangement is a finished, trusted, and dependable bundle for virtual correspondence. So decisively, kindly put it all on the line and make your life simple during work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samuel S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Good performance, but needs to be more intuitive.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

I think one of the biggest factors that differentiate Zoom from the competitors is performance that scales. With Google Meet or Microsoft Teams, even calls with a few number of people lag, have audio or video issues, while on Zoom we've had calls with hundreds of people with minimal issues compared. The day to day experience is more stable, even if it isn't as intuitive, or the design isn't as clean.

What is your favorite aspect of this product?

Performance, as said above. Zoom is on a league of its own when it comes to hosting large meetings with hundreds of people.

What do you dislike most about this product?

The mouse interface isn't the most intuitive. A lot of options are buried in the settings. There are two different setting pages (app and website) that contain different options and customization. There are options you can only find on the website settings page, and others on the app page, making for a confusing customization experience.

What recommendations would you give to someone considering this product?

It holds up and performs well, although it has some interface quirks and the settings could be more intuitive to customize.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

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