What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Jeniriana R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Zoom is an excellent connection tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Thanks to Zoom we can get a very good connection through video calls, its system has allowed us to schedule our meetings through a business system, the platform has facilitated us to be able to transmit what we want on different devices in a creative and stable way.
What is your favorite aspect of this product?
Working with Zoom we can explain specific topics with options that allow customers to interact as well. We can install the application on devices with different operating systems. In its interface we can use different marketing options to be able to offer our best service also makes use of HD quality content.
What do you dislike most about this product?
Zoom is a fully paid system, it allows users to make annual contracts, but does not allow to cancel that application until the annuality is over. Other platforms already have almost the same options, but for free, it could be placed options that change the quality of the video and thus be able to save extra data in each video call.
What recommendations would you give to someone considering this product?
The Zoom platform can expand a little more all sections with options for an affordable price and can also have a free version for new users who only want to use it for a month, to develop the meetings with minimal data usage and place a tutorial where the proper use of the platform is indicated to new users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Effective Service
Please tell us why you think this review should be flagged.
Mark A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Very Easy to Use and Responsive
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Very responsive and very easy to use.
What is your favorite aspect of this product?
Zoom cloud meeting stage is the most incredible on the lookout for on the web and virtual correspondence. The best component of this stage is the convenience and consistent route. Simply in a single tick, a great deal of activity can perform rapidly. Begin speedy gathering, send meeting solicitations, speedy sound/video call, speedy visit, recording meeting over the cloud or locally, screen sharing, quick document move VOIP call support practically all country and a lot more element is the best guide to demonstrate this stage as super easy to understand stage virtual/online cooperative instrument.
What do you dislike most about this product?
To be perfectly honest talking, there is no basic issue I found till now. In any case, there is some example where I feel discontinuous separation while utilizing the portable application, particularly when a continuous Zoom meeting is running and Zoom application is in foundation and another application is in forefront. Whenever any warning come on versatile, on tapping on notice application opened with talk screen however its invest in some opportunity to match up message on visit screen. Aside from over these two issue I didn't confront any more and I'm adoring this application in my every day work life.
What recommendations would you give to someone considering this product?
Zoom meeting arrangement is a finished, trusted, and dependable bundle for virtual correspondence. So decisively, kindly put it all on the line and make your life simple during work.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Samuel S.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Good performance, but needs to be more intuitive.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I think one of the biggest factors that differentiate Zoom from the competitors is performance that scales. With Google Meet or Microsoft Teams, even calls with a few number of people lag, have audio or video issues, while on Zoom we've had calls with hundreds of people with minimal issues compared. The day to day experience is more stable, even if it isn't as intuitive, or the design isn't as clean.
What is your favorite aspect of this product?
Performance, as said above. Zoom is on a league of its own when it comes to hosting large meetings with hundreds of people.
What do you dislike most about this product?
The mouse interface isn't the most intuitive. A lot of options are buried in the settings. There are two different setting pages (app and website) that contain different options and customization. There are options you can only find on the website settings page, and others on the app page, making for a confusing customization experience.
What recommendations would you give to someone considering this product?
It holds up and performs well, although it has some interface quirks and the settings could be more intuitive to customize.
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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