What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Amanda A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
In terms of video conferencing, Zoom is a good.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
To hold conference calls with business partners and clients, we rely on Zoom. Using Zoom is a good way to make human connections more personal than they would be on the phone. It enables our clients to conduct face-to-face meetings of 60 to 40 minutes and to charge a fee for any meeting longer than 40 minutes. Free alternatives like Microsoft Teams are far superior. Apps are another area where Zoom falls short of competing platforms, as there are simply fewer and inferior options available on Zoom. In addition, the apps they do have are plagued by compatibility issues with Zoom. Compared to the free platforms, it has a very limited set....
What is your favorite aspect of this product?
Break-out rooms are something I'd like to have. Even though I don't use them very often, having them on hand for smaller group chats is convenient. Annotation support on a whiteboard. It's compatible with smartphones, computers, and even conference rooms. Thats is great.
What do you dislike most about this product?
Not sure if this is possible in Zoom Rooms, but the use of Microsoft's "Content Cameras" would be a nice addition (maybe it already exists). I don't like the look of it.
What recommendations would you give to someone considering this product?
When I'm using Outlook to plan meetings, this feature comes in handy. It's so easy to use with my calendar. In my company, the most common scenario for quick phone calls is when someone has a computer issue. Using Zoom, you can establish a remote connection to the computer in question and run remote diagnostics to check its settings. You can begin downloading software after verifying that the correct settings are in place.
Pros
- Performance Enhancing
- Caring
- Client Friendly Policies
- Altruistic
Please tell us why you think this review should be flagged.
Katrina M.
- Role: Industry Specific Role
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jun 2022
Easy to use and very polished features!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's clear navigation and ease of use.
What is your favorite aspect of this product?
How easy it is to use.
What do you dislike most about this product?
Sometimes it logs me out and I am scrambling to log in and start a meeting
What recommendations would you give to someone considering this product?
That is polished and easy to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Rushabh P.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Jun 2022
Fantastic Product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's Great to use, but it needs to take of security controls. So that vulnerabilities like zoom bombing don't occur in future. Overall the product is great
What is your favorite aspect of this product?
Quality of video
What do you dislike most about this product?
Security of the product.
What recommendations would you give to someone considering this product?
Security of the product needs to be improved
Pros
- Respectful
- Acts with Integrity
- Client's Interest First
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
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