Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Samira I.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Tremendously beneficial to my teaching career

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

In the field of education, zoom and the digital world are interchangeable concepts.

What is your favorite aspect of this product?

It also allows me to host large internet conferences for my teaching job. Zoom can accommodate up to 10,000 virtual attendees when I use it for webinars. This is tremendously beneficial to my teaching career in terms of maintaining the online education system throughout the COVID-19 problem.

What do you dislike most about this product?

A specific service may only be required once or twice a year. Depending on the plan you choose, your cloud storage space is limited in various ways. For students, the free plan's 40-minute time limit appears to be a disadvantage.

What recommendations would you give to someone considering this product?

Zoom offers a high-quality educational experience that's easy to manage, use, and customize.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nathan B.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use, but Microsoft Teams is better.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Easy to use, no training is required

What is your favorite aspect of this product?

It is easy to have co-host etc who can help with extra controls when in a meeting. You can also force mute someone if they are accidentally unmuted and don't realize

What do you dislike most about this product?

Sometimes it lags when showing a video, or a intensive software like 3D CAD over screen share

What recommendations would you give to someone considering this product?

It is a good solid product, but I personally prefer Microsoft Teams.

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Stephanie M.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Reliable place to meet with clients remotely

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

We chose Zoom during a pandemic to bring all of our team members and company employees together in one spot to work more efficiently, and it is still our preferred and best remote meeting software with a long number of features that fit our needs. I have no desire to switch to another system because of its simplicity, cost, and power.

What is your favorite aspect of this product?

Zoom is an extremely useful tool for us and our other company teams to collaborate, communicate in classrooms, discuss, and share documents. Its collaboration, screen sharing, and screen recording features are among my favorites. We can also develop additional rooms based on our needs. Zoom also allows for huge webinars with hundreds of attendees.

What do you dislike most about this product?

I believe the only negative is that utilizing zoom on older or less powerful computers can cause lag, especially with new features like avatars. Participants' invitation emails and the reminder mechanism should have been better.

What recommendations would you give to someone considering this product?

Zoom is the best web conference software for users who wish to communicate with clients and customers remotely quickly and easily. Because of the numerous possibilities and features offered at a reasonable price, Zoom is a major player in the video conferencing sector. I would strongly advise users to use this cheap and effective solution rather than picking expensive ones.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

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